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In an organization, mostly a customer centric one, you might think that driving all your focus to the customer will just do the trick for you. When in reality, the trick lies with your employee. If your employees are dedicated and engaged enough with your organization, so that they carry forward their energy while dealing with the customers.
Happy employees lead to happy customers. This is a reason enough to pay attention to employee feedback in your organization. Employee feedback will help you understand what the employees think about their workplace, job profiles, responsibilities, and teammates they work with. Along with that, employee feedback also refers to giving suggestions and advice to the employees by their immediate supervisors or managers.
Employee feedback, when done both ways, can be an important medium to have a transparent relationship between the higher ups in an organization and all the employees.
Conducting exploratory research seems tricky but an effective guide can help.
Let us take a look at some commonly used employee feedback questions that are used in the surveys that go around the organization.