Financial Institution Voxco Online


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 Surveys enable vast employee engagement program at national bank. 

The Client

A major financial institution repeatedly recognized as one of 50 best employers in Canada.

The Challenge

The institution realizes how important it is to their operations to have high levels of employee engagement and loyalty. Once a year their human resources department conducts a survey of its employees to measure performance against expectations and work competencies. As a company-wide activity, the performance appraisal is significant to all employees, but the results have a direct impact on executive bonus compensation.

Yet, with almost 20,000 employees across 450 branches, and a number of representative offices outside Canada, the employee evaluation was a complicated, time-consuming process. It was taking too long to collect the survey data, prepare the reports, and distribute the results. The institution was looking to simplify and accelerate the process.

The Solution

Voxco’s market research partner drove the development of the feedback questionnaire and objectives. The survey process and report distribution was then automated using the Voxco Online Integrated Employee Survey Solution. It quickly captures confidential survey information in a secure environment. Reports of the survey results are distributed automatically on a pre-set schedule to more than 1,200 managers according to their position in the institution’s hierarchy. Through a user-friendly interface, Voxco’s solution also provides a drill down capacity so each manager is able to retrieve a personalized loyalty report for their group and explore the feedback answers in more detail.

The Results

With a strong response rate (up to 75%) this annual survey has become an important, highly visible pillar of the institution’s commitment to its employees and customers. The automation of the data collection and report distribution resulted in significant cost and time savings for the human resources department. Individual managers are now able to obtain much more timely insight and can explore issues relevant to them whenever they want.