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360 surveys: Creating Questionnaires for Maximum Impact

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360 surveys: Creating Questionnaires for Maximum Impact Voice of the customer
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One of the best ways to get clear, constructive employee feedback on how your team is performing is a 360 survey. These performance reviews will help you identify the quiet leaders in your company and areas for improvement, from interns to upper management.

In this article, we will discuss different aspects of the 360 feedback survey. So. let’s start with what it is.

What is a 360 survey?

It is a process that collects feedback on an employee’s performance from a variety of sources, including managers, peers, and customers, reports, and self-evaluations. 

360-degree feedback surveys are designed to help employees understand how their work, skills, and behaviors affect people at all levels of their organization. 360 feedback surveys can provide a comprehensive view of performance while also identifying areas for improvement.

Additional read: Types of surveys with examples.

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When to use 360 surveys?

One of the challenges with 360 feedback surveys, as with other types of feedback surveys, is determining when to use this type of feedback method. It will not be suitable for all organizations. To ensure an effective assessment process, certain conditions must be met.

You should use 360-degree feedback surveys if:

☑ The survey’s goals align with the organization’s performance management philosophy. In other words, are the intentions of 360-degree feedback surveys consistent with your company’s goals and values? If your company has a high level of transparency and trust, it may fare better with 360 feedback than organizations that are still working on these issues.

☑ The 360 survey encourages employee accountability for past performance and future performance development. This necessitates developing a comprehensive performance action plan and ensuring that all employees understand its intent and value of it.

It is critical to ensure that 360-degree feedback surveys will be effective in your organization. As a result, employers should tailor this feedback system to their employees’ specific needs to set them up for success.

How often should you conduct 360 surveys?

360-degree feedback should be conducted every six to twelve months. This gives employees enough time to develop and implement their development plans. Managers and employees can come together to discuss the employee’s progress and address any concerns.

You should also consider how this additional performance assessment method will fit in with any other performance review cycles you may have.

Employers must do their part to help employees stay accountable if they want to see changes. Employees should feel free to ask questions, and managers should be available to provide guidance.

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How to create a 360 feedback survey?

Creating 360 feedback surveys has advanced significantly. What used to take months to plan, execute, and implement can now be accomplished in a matter of days with  robust online survey tools. Using a survey tool you can customize surveys for each employee with features such as advanced skip-logic, branching, and piping, and ensure that the questions are relevant to their experience.

1. Establish criteria for rating employees

You must first decide on the competencies for which you want feedback before creating your survey questions. Interpersonal skills, communication, conflict resolution, and collaborative leadership are some examples of competencies.

2. Choose assessors

Allowing employees to choose assessors may be a good idea when it comes to feedback because they are more likely to take it seriously. They are, however, more likely to select people with whom they have a good or familiar relationship, which may result in bias or favoritism in the responses. Including a manager or HR representative may be beneficial to ensure a more objective process.

3. Send out the survey to employees and assessors

The most convenient and quickest way to distribute 360 surveys is via email. When sending surveys via email, you can reach a larger group while also saving money on envelopes and postage stamps.

4. Review ratings with the employee

After the results are submitted, it is critical to schedule a one-on-one meeting with each employee to discuss the findings and determine the next steps. During this time, develop action plans to achieve professional objectives and focus on areas that require improvement.

5. Follow up on the progress

Following up on how an employee has responded to 360 feedback over time is critical for continuous improvement. Establish check-ins throughout the year to discuss the actions being taken in response to the feedback received.

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The best 360 survey questions to ask

To get you started, we have listed some sample feedback questions you can use in your next evaluation of employee experience. These 360 survey questions has been divided into sections so that you can get a complete idea of the various topics you should include..

1. Leadership questions

Leadership skills are in constant demand across all industries, as anyone who has spent more than 20 seconds on LinkedIn will attest.

Decision-making, communication skills, delegation, and offering new ideas are all characteristics of a great leader, so try to include questions about these qualities in your feedback survey.

  • Is your boss good at handling conflict? Rate on a scale of 0 to 10. 
  • How satisfied are you with the way your supervisor shares feedback?

2. Problem-solving questions

Many people have outstanding CVs and can perform admirably in interviews. However, when it comes to difficult solutions, they can falter. And, in the ever-changing job market, problem-solving abilities have never been more valuable.

Here are some sample 360 survey questions about problem-solving to get started:

  • Is your supervisor good at identifying team problems?
  • How often does your manager consider everyone’s interests when coming up with solutions to problems?

3. Organizational questions

Personal professionalism, such as arriving on time, is one example of an organizational question. Another is how a supervisor structures their team.

As a result, these questions are essential components of any 360-degree evaluation:

  • Are your work objectives crystal clear?
  • Do you believe your opinions are taken into consideration when making decisions?
  • How easy is it to complete work before/on deadline?

4. Interpersonal questions

Interpersonal skills are the glue that holds together a team. If you get them right, working can be enjoyable. However, getting them wrong can lead to conflict and mistrust.

The following questions in 360 survey questions can help you determine how well an employee gets along with their colleagues: 

  • How comfortable do you feel working with your colleagues?
  • Do you feel at ease participating in team meetings?
  • How easy is it to work with your team?

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What are the benefits of 360 surveys?

Listed below are the advantages of the 360 degree feedback survey:

1. It boosts self-awareness

360 feedback survey assists people in becoming more aware. When others provide feedback, a person gets a more complete picture of themselves that is less likely to be one-sided and biased.

2. It provides a complete picture of the strengths and weaknesses

A 360-degree evaluation is an excellent tool for identifying leaders’ strengths and weaknesses. Employees have traditionally received feedback from only their supervisor, resulting in a one-dimensional perspective.

The primary goal of the 360 survey is to reveal those “blind spots” safely. When these blind spots become weaknesses, they can be harmful to both the leader and the company.

Unknown strengths can also be extremely beneficial to the leader and the company. The crux of the problem is that the leader is unaware of them, and they must be brought to light constructively.

The most growth is usually produced by revealing strength and then working to improve on it. At the same time, problem areas can be addressed so that they do not become a hindrance.

3. It boosts morale and builds confidence

This process can effectively boost your employees’ confidence which leads to better employee experience. 

Employees also begin to feel better about the company which boost their morale and productivity. The key point here is that the feedback is constructive.

4. It fosters an open culture

If leaders receive proper training before beginning, the process will be more transparent. This transparency can lead to more productive individuals, teams, and a more cohesive environment.

5. 360 survey gives leaders and employees more power

Leaders and employees must believe they have a voice. This helps nurture trust in the workplace and boosts participation and innovation. 

Only 46% of employees in the United States believe they have a voice. This gradually makes them feel as if they don’t matter to the organization. They will disengage and eventually leave if they are not empowered and given a voice. Making sure your employees’ voices are heard boosts their sense of empowerment and morale.

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Conclusion

When it comes to performance reviews, you might want to consider using 360 feedback surveys in your team. It is an excellent way to help key members of your team advance in their careers while also fostering a positive culture within the organization.

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