20 Best NPS® Software & Tools in 2023

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20 Best NPS Software Tools for 2023 Text Piping
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Learn how to Combine NPS® with other metrics to reveal insights that are not apparent when looking at individual measures

Looking for the best NPS® survey software? Look no further! In this article, we’ve listed the 20 best NPS® software & tools that you can use to create NPS® surveys and improve customer satisfaction.

What Is NPS® Survey Software?

In simple words, NPS® survey software is a tool used to create NPS® surveys- a type of customer satisfaction survey. NPS® or Net Promoter Score® is an important metric that organizations track to measure and improve customer satisfaction. 

Why Do You Need NPS® Survey Software?

For your business to thrive in the long run, it needs to increase the customer lifetime value for which you need to analyze customer satisfaction. Loyal customers are likely to stay with your business longer and also bring in more customers via word of mouth. And, Net Promoter Score® is a great measurement of your brand’s word-of-mouth potential and positive image.

NPS® surveys provide deliver even more actionable insights when integrated with other software you already use and advanced targeting — something for which specialized NPS® software is uniquely suited. 

So, an NPS® survey software helps you to measure customer loyalty and ask in-context questions that are unobtrusive to the point that they delight customers!

How we evaluated the NPS® software tools

Putting together a list of the best NPS® survey software & tools was no easy task. There is a sea of an infinite number of NPS® survey tools available on the internet but not all of them are the best. So, we chose 20 tools based on the factors that impact the decision of choosing an NPS® survey tool the most. 

  • Pricing

We evaluated the prices of NPS® survey tools and the different plans and packages they offer to the users. 

  • Free Trial

Free trials allow users to understand the product better before they invest in them. So, we analyzed whether the shortlisted software offers a free trial for customers to engage and understand the software or not.

  • Customer Support

Availability of customer support is an added benefit for users when they invest in any software. So, we have selected customer support as one of the criteria for the list.

  • Rating

G2 is one of the most-trusted software review platforms today. So we have evaluated how each NPS® tool ranked in terms of customer reviews out of 5. 

Detailed comparison of the NPS® Software

When it comes to finding the right NPS® software, there are tons of survey solutions that you’ll find in the market. So, it is natural to get lost. This is why here are the 20 best NPS® software that you can choose from to help you choose the right NPS® software.

SoftwarePricingFree TrialG2 Rating
Voxco Survey SoftwareAvailable on requestNot available4.3 stars
QualtricsAvailable on requestAvailable4.55 stars
SurveyMonkey

Starts at 

₨ 1,550 / user/month

Not available4.4 stars
SurveySensumStarts at $49/month for 2,000 Available4.7 stars 
Qualaroo

$80 per month

(billed annually)

Not available4.4 stars
StatisMeterStarts at $49/month for 300 Available4.9 stars
TypeformStarts at 100 responses @ 25 USD/monthlyNot available4.5 stars
Get FeedbackAvailable on requestAvailable4.5 stars
InMomentAvailable on requestAvailable4.6 stars 
DelightedStarts at $224/month for 10,000 surveys/5 campaignsAvailable4.85 stars
SurveySparrowStarts at $99+/month for 1,000 surveys/3 campaignsAvailable4.6 stars 
AskNicelyVaries based on businessNot available4.65 stars
Zonka FeedbackStarts at $79/unlimited online responses surveys/4 device licensesAvailable4.5 stars
YesInsightStarts at $20/month for 1,000 surveys/5 campaignsAvailable4.9 stars
Hotjar

Starts at €31.00

(100 Daily sessions)

Available4.3 stars
Promoter.ioStarts at $0/month for 250 surveys/unlimited usersAvailable4.5 stars 
TextlineStarts at $89.97+/monthAvailable4.4 stars 
SurvicateStarts at $0/month for 25 surveys/unlimited campaignsAvailable4.5 stars 
RetentlyStarts at $79/month for 10,000 surveys/3 campaignsAvailable4.95 stars 
ProProfs Survey MakerStart at $0.05/response Available4.65 stars 

List of 20 Best NPS® Survey Software & Tools

Now that you’ve glanced at the pricing and rating, it is time to deep dive into the details of the 20 best NPS® software.

  • Voxco Survey Software

Voxco Survey Software allows organizations to create different types of surveys, including NPS® surveys. Using the NPS® survey template, users can create surveys to assess customer satisfaction. The software recently introduced an NPS® dashboard that automatically pulls all the survey data and arranges it in different visual charts for deeper analysis. 

Voxco lets users create omnichannel surveys to gather customer feedback and integrate with Salesforce for automation. With Voxco’s NPS® surveys, users can easily gather customer feedback, identify promoters & detractors, analyze market trends, benchmark factors for a good NPS® , and track the progress of their customer experience efforts.

Pros:

  • NPS® dashboard for granular analysis
  • Built-in text & sentiment analytics
  • Omnichannel survey capabilities
  • Comes with sample provider
  • Integrates with Salesforce

Cons:

  • User interface could be improved
PricingMinimum CommitmentFree TrialCustomer ServiceReview score
Available on request5000 survey completesNot availableLive chat, email, and phone support

4.3 stars

(51 reviews)

Voxco is recognized as a Leader in survey software by G2 Unlock key drivers of customer satisfaction with Voxco

  • Qualtrics

Qualtrics is an NPS® survey software that helps you measure, analyze, and improve your Net Promoter Score®. It allows you to measure NPS® at any customer touchpoint via any platform or channel like SMS or email. The Qualtrics NPS® tool includes their Predict IQ feature, which couples NPS® and operational data to predict customer behavior. 

This report helps you find which individuals are at the highest risk of churning. Qualtrics also features role-based dashboards to assure the right people on your team get the customer information they need to enhance CX and loyalty.

Now, if you are an existing Qualtrics customer who’s looking for a switch then you may want to take a look at this alternative to Qualtrics.

Pros:

  • Collaborating opportunities
  • Easy and comprehensive reporting

Cons:

  • Limited customization 
  • Has a steep learning curve
PricingMinimum RequirementFree TrialCustomer service & supportReview score
Not listed on their websiteNot listed on their websiteYes, a free plan lets you collect 100 responses and operate one NPS® or other surveys. No expiration date.Live chat, online, in-person training, webinars, knowledge base, on-demand Basecamp training4.55 stars (2894 reviews)
  • SurveyMonkey

SurveyMonkey is a popular online feedback and one of the best Net Promoter Score® tools, which allows people to turn their feedback into actionable decisions and drive growth. It has tons of features and an easy-to-use interface to help you get started with it easily.

SurveyMonkey features a lot of collaborative and configurable attributes that make it an ideal survey solution for a lot of different occasions. It even comes packed with a range of security features to aid data security.

Pros:

  • Ability to send anonymous feedback
  • Generates easy-to-digest reports

Cons:

  • Not easy to navigate through 
  • Lacks flexibility in designing surveys
PricingMinimum RequirementFree TrialCustomer service & supportReview score

Plans starting at 

₨ 1,550 / user/month

Starting at 3 users, billed annually

No informationNot availableHelp bot, 24/7 email support, phone support

8.0 out of 10 

(967 reviews)

Related: Best SurveyMonkey Alternative

  • SurveySensum

SurveySensum is a powerful NPS® survey tool that helps you make customer feedback actionable. The tool lets you determine when to conduct a survey, what questions to ask, how to interpret results, and prioritize actions to assist you in focusing on your business goals. Using this free NPS® tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. 

Pros:

  • Easy-to-use interface
  • Automated workflows improve speed and reduce errors.
  • Features excellent customer support team

Cons:

  • Some app integrations are missing
  • Custom branding missing
PricingMinimum RequirementFree TrialCustomer service & supportReview score

Free/month for 100 surveys/3 campaigns

$49/month for 2,000 surveys/unlimited campaigns

$199/month for 10,000 surveys/unlimited campaigns

Enterprise plan also available

Monthly, but pricing is higher if you commit month-by-month (listed prices reflect annual commitment)

Yes

100 responses

Implementation support, survey design, and analysis, live chat, email, knowledge base, blogs, ebooks, reports, webinars

4.7 stars 

(24 reviews)

  • Qualaroo

Qualaroo is one of the best NPS® tools for measuring customer satisfaction (CSAT) and gaining insights to reduce customer churn by deploying surveys through web browsers, links, emails, in-app and more channels.

It allows users to deploy NPS® surveys as a part of their voice of customer research to determine the overall brand perception, customer satisfaction, and the impact of marketing strategies. 

Pros:

  • Unobtrusive surveys offer a great surveying experience
  • Automatic analytics for quick and accurate reporting
  • Easily embed surveys on multiple channels and platforms

Cons:

  • The dashboard needs a little more functionality
PricingMinimum RequirementFree TrialCustomer service & supportReview score

Plans starting at $80 per month

(billed annually)

No informationNot available

Chat, email, & phone support

Knowledge base

4.4 out of 5 

(41 reviews)

  • StatisMeter

SatisMeter is a simplistic, dedicated NPS® software, focused solely on the Net Promoter Score®. It helps you understand what your customers are seeking in real-time, and thus implement changes in an educated way, without confusion. This easy-to-use software lets you customize the appearance and wording of your NPS® survey, a target given segments of customers, and automate sending.

Pros:

  • Easy scheduling
  • Organized data collection
  • Useful filters

Cons:

  • Cannot save filters
  • Needs deeper metrics 
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$49/month for 300 responses/month

$99/month for 1000 responses/month

$299/month for 10,000 responses/month

Enterprise plan also available

Monthly: Companies can make a monthly or annual commitment with no difference in pricing. Pricing for all plans is based on responses received.Yes, collect up to 100 responses for freeLive chat, help center/knowledge base

4.9 stars

(21 reviews)

  • Typeform

Typeform is one of those customer feedback tools that users would love to engage with instead of ignoring it. Typeform encourages you to create conversational surveys and make them visually appealing to help you radiate a sense of your brand.

Typeform has a lot to offer, such as a live preview mode, in-depth analytics, and great insights that will help you maximize the effectiveness of your NPS® surveys and make better decisions. 

Check out this alternative to Typeform.

Pros:

  • Responsive design
  • Conversational surveys

Cons:

  • Needs more language customizations
  • Needs more options for conditional logic
PricingMinimum RequirementFree TrialCustomer service & supportReview score

100 responses @ 25 USD/monthly

1000 responses @50 USD/monthly 

10,000 responses @83USD/

monthly

No informationNot available

Chat support

Help center

Community center

4.5 stars 

(611 reviews)

  • Get Feedback

GetFeedback is a customer experience solution purpose-built for integration with Salesforce (other integrations are also available). This software offers several CX tools, including NPS® surveys and a wide variety of resources. It provides in-built templates to speed up the setting up of mobile-friendly, responsive NPS® Surveys, which you can white-label and customize to add more questions. 

Pros:

  • Easy to create surveys
  • Extremely user-friendly
  • Diverse customization

Cons:

  • UI for storing surveys seems counterintuitive
  • Weak user permissions
PricingMinimum RequirementFree TrialCustomer service & supportReview score
Available on requestNo informationAvailable for 14 daysEmail support

4.5 stars

(317 reviews)

  • InMoment

InMoment is one of the top-rated NPS® survey tools, with various features. It enables you to conduct customizable NPS® , CSAT, and CES surveys with real-time score updates on different channels. It also observes customer experience throughout the customer journey, so you can follow trends and take important actions to prevent churn. In addition, it lets you track and analyze the customer sentiments shared in reviews and on social media.

Pros:

  • All important information can be easily accessed from one location.
  • Features like tagging, segmentation, custom reports, and dashboards

Cons:

  • Late response from the support team.
PricingMinimum RequirementFree TrialCustomer service & supportReview score
Available on requestNot listed on their website30-day CoreCX trial, which then reverts to a lifetime free plan (1 brand or product and unlimited responses from up to 10,000 users).Live chat, phone, email, help center, ebooks, webinars4.6 stars (175 reviews)
  •  Delighted

Delighted lets you run NPS® , CSAT, and CES surveys effectively and distribute these surveys via email, web, SMS, and a link and setup are easy. In addition, Delighted also supports multiple integrations with applications such as Salesforce and HubSpot.

Delighted’s program concentrates on the free-response follow-up to the NPS® question, allowing customers to give insights into why they gave a specific NPS® score in their own words. Using Delighted, you’ll get instant, clear feedback on what you’re doing well and what you should improve. 

Pros:

  • Automatic feedback scoring
  • Prevet over-surveying
  • Multi-language support

Cons:

  • Cannot respond to feedback directly
  • Needs more advanced reporting features
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$224/month for 10,000 surveys/5 campaigns

$499/month for 20,000 surveys/7 campaigns

Pricing reflects the monthly fee breakdown – but is billed yearly.Free plan covers up to 1,000 surveys responses per month/1 channel/1 “project.” They also offer a free 7-day trial for Premium plans.Live chat, contact form, help center/knowledge base

4.85 stars 

(61 reviews)

  • SurveySparrow

SurveyMonkey is a popular online feedback and one of the best Net Promoter Score® tools, which allows people to turn their feedback into actionable decisions and drive growth. It has tons of features and an easy-to-use interface to help you get started with it easily.

SurveyMonkey features a lot of collaborative and configurable attributes that make it an ideal survey solution for a lot of different occasions. It even comes packed with a range of security features to aid data security.

Pros:

  • It has open integrations.
  • Includes chat-based surveys
  • Responsive customer support

Cons:

  • Lack of email marketing features 
  • Clunky UI
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$0/month for 100 surveys/1 campaign

$99+/month for 1,000 surveys/3 campaigns

$299+/month for 10,000 surveys/7 campaigns

Enterprise plan also available

Monthly, but pricing is higher if you commit month-by-month (listed prices reflect annual commitment)Free plan allows 100 survey responses per monthLive chat, email, phone, knowledge base4.6 stars (265 reviews)
  • AskNicely

AskNicely is a powerful CX platform that allows you to manage customer feedback automatically with the help of customizable NPS® surveys. You can also distribute them via SMS, your website, email, and more. 

Pros:

  • Personalized survey experience
  • Send follow-up questions easily

Cons:

  • Survey reminders do not work for SMS
  • UI is a little complicated to get started with.
PricingMinimum RequirementFree TrialCustomer service & supportReview score
Varies based on business, so no publicly available pricingUnknownNoLive chat, email, phone, help docs4.65 stars (773 reviews)
  •  Zonka Feedback

Zonka Feedback is a great NPS® Survey tool that can create NPS® Surveys and send them to your customers through multiple channels to measure customer loyalty and satisfaction. It notifies you of detractors, collects actionable feedback, works on it, closes the feedback loop, and converts your detractors into promoters.

Pros:

  • Very easy interface to set up and use.
  • Allows Zapier Integrations and easily integrates with other tools like Slack, Google Sheets, Shopify, Webex, and more.
  • Offers a free trial for 15 days.

Cons:

  • The free version is yet to come.
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$79/unlimited online responses surveys/4 device licenses

$169/unlimited online responses surveys/10 device licenses

$429/unlimited online responses surveys/30 device licenses

Monthly, but pricing is higher if you commit month-by-month (listed prices reflect annual commitment)

save 15% with annual commitment plans.

Demo and free 15-day trialLive chat, email, phone, help desk, knowledge base, webinars, live training

4.8 stars 

(35 reviews)

  • YesInsight

YesInsights NPS® software makes it easy to administer NPS® surveys and other personalized “one-question” surveys with a one-click installation. The platform focuses on website and mobile-optimized email surveys (administered right in the email), and lets you inject your branding and customize an open-ended, follow-up question.

It easily integrates with multiple email marketing services and supports Zapier to facilitate even more app connections. Simple data charts and real-time responses make it easy to monitor your score in real-time.

Pros:

  • User-friendly interface
  • Versatile surveys

Cons:

  • Limited functionality in base plans
  • Email surveys are just like any other competitor
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$20/month for 1,000 surveys/5 campaigns

$79/month for 5,000 surveys/10 campaigns

$149/month for 25,000 surveys/unlimited campaigns

Enterprise plan also available

Monthly: make a monthly or annual commitment with no difference in pricing. Pricing for all plans is based on responses received.7-day free trial for all plansLive support, email, knowledge base4.9 stars (14 reviews)
  •  Hotjar

Hotjar features a visual dashboard that enables individual analysis of customer responses. The innovative Feedback Poll feature provides an easy process to create NPS® surveys. Additionally, you can calculate the NPS® score automatically as soon as the target audience submits their responses. 

Pros:

  • Easy to use
  • Switch between workflows easily
  • Interactive intercept surveys

Cons:

  • Limited data tracking
  • UI needs optimizations
PricingMinimum RequirementFree TrialCustomer service & supportReview score

€31.00

(100 Daily sessions)

€79.00

(500 Daily sessions)

No informationAvailable for 33 daily sessionsNo information4.3 out of 5 
  •  Promoter.io

Promoter.io features a high-quality end-to-end NPS® platform that will help you analyze your customers’ opinions and actions through powerful surveys. It enables users to examine their NPS® in real-time, divided by detractors, passives, and promoters. This dedicated NPS® software also allows you to segment your audience by specific demographics and provides insights based on the keywords used by each type of responder.

Pros:

  • Easy survey creation
  • Powerful analytics
  • Appealing and interactive design

Cons:

  • The data storage system needs refinement
  • No auto-save in the campaign wizard
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$0/month for 250 surveys/unlimited users

$100/month for 10,000 surveys/unlimited users

$150/month for 50,000 surveys/unlimited users

$225/month for 100,000 surveys/unlimited users

Monthly14-day trial of “Grow” plan allows sending of 250 surveys.Live chat, help center, phone4.5 stars (43 reviews)
  •  Textline

Textline is a business texting service designed to allow customers to text customer service and support with their queries, and your business to quickly mass-text customer surveys and relevant updates. So, it’s not a dedicated NPS® software, but NPS® is one of its features.

As Textline is SMS-centric, its NPS® surveys can only be sent via text. It forwards each response to customer support for the quick action and allows you to “tag” significant and common responses to take action on, to resolve recurring issues.

Pros:

  • Real-time NPS® updates
  • HIPAA compliance for doctor’s security
  • Auto-reply to customer messages

Cons:

  • No real room to customize surveys’ appearance and branding
  • Needs better access to analytics
  • The layout needs more improvement
PricingMinimum RequirementFree TrialCustomer service & supportReview score

(Only Standard and Pro plans include NPS® tools)

Standard plan: $89.97+/month

Pro plan: $249.95+/month

Monthly, but pricing is higher if you commit month-by-month (listed prices reflect annual commitment)MonthlyChat via text, email, help center

4.4 stars 

(23 reviews)

  •  Survicate

Survicate is a customer experience platform that provides NPS® , CSAT, CES, and 15 more question types. The platform also enables you to run through the web, email, links, chatbots, and mobile apps.

You can track and measure results at every touch point through multiple channels. Survicate also offers 19 native integrations, including Intercom, HubSpot, Slack, Google Sheets, and Google Analytics.

Pros:

  • Response monitoring and management
  • Easily add surveys to intercom messenger

Cons:

  • Does not include optional questions
  • Can record multiple entries from the same customers
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$0/month for 25 surveys/unlimited campaigns

$65/month for 250 surveys/unlimited campaigns

$129/month for 1,000 surveys/unlimited campaigns

$289/month for 5,000 surveys/unlimited campaigns

MonthlyFree plan allows 25 survey responses per monthLive chat support, email support, help center, onboarding, video calls, webinars

4.5 stars 

(94 reviews)

  •  Retently

Delighted lets you run NPS® , CSAT, and CES surveys effectively and distribute these surveys via email, web, SMS, and a link and setup are easy. In addition, Delighted also supports multiple integrations with applications such as Salesforce and HubSpot. 

Delighted’s program concentrates on the free-response follow-up to the NPS® question, allowing customers to give insights into why they gave a specific NPS® score in their own words. Using Delighted, you’ll get instant, clear feedback on what you’re doing well and what you should improve. 

Pros:

  • It offers precise NPS® measurement.
  • Ease of use
  • It has a built-in email cleaning feature.

Cons:

  • Not very flexible outside NPS®
PricingMinimum RequirementFree TrialCustomer service & supportReview score

$79/month for 10,000 surveys/3 campaigns

$239/month for 10,000 surveys/10 campaigns

$479/month for 20,000 surveys/20 campaigns

Enterprise plan also available

Monthly, but pricing is higher if you commit month-by-month (listed prices reflect annual commitment)Yes, 7-day free trial availableEmail and phone support, help center, knowledge base4.95 stars (18 reviews)
  •  ProProfs Survey Maker

ProProfs Survey Maker comes with an inbuilt NPS® tool that helps you make smarter business decisions. It allows you to create NPS® surveys for your customers with the help of pre-existing templates or from scratch. You can set start and expiration dates and decide when the user is first shown the NPS® survey. You can even set throttle dates for the respondents. 

ProProfs survey maker can be integrated with most marketing tools, making it easy to share your surveys across large customer bases. The surveys can also be embedded on your website as a pop-up, sidebar, or on the page itself. 

Pros:

  • Offers a free trial
  • Distribute surveys on more than six channels
  • 360-degree view of customer experience
  • Categories NPS® scores automatically

Cons:

  • Full customization of NPS® questions is not allowed
  • Monthly paid plans are on the expensive side
  • No advanced analytics feature
PricingMinimum RequirementFree TrialCustomer service & supportReview score

Regular survey plans start at $0.05/response (Premium plans offer NPS® at $0.10/response)

Prices per response goes up for monthly.

Monthly, but pricing is higher if you commit month-by-month (listed prices reflect annual commitment)Try out an NPS® template for free after you enter your email address – They offer a free plan for up to 10 responses.Live chat, email, phone, help center4.65 stars (13 reviews)

Now that you know what an NPS® survey is and how important it is to your business, it’s time to choose the best method for measuring your own NPS® data.

You can use one of the NPS® survey tools we reviewed, or decide to start measuring NPS® on your own. No matter what way works for your business, knowing your Net Promoter Score® is a surefire way to increase customer loyalty and help your business grow in the long run.

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