Voxco Dialer provides many tools to help you manage and improve the quality of your interview process.
Define sample strata by up to 5,000 criteria.
Set smoothing rules to rebalance uneven progress in your fieldwork, then shift interviewers to areas that need them most.
complex calling algorithms enable you to define the sequence and priority in which categories of interview cases are to be called.
Set calling rules based on 75 international time zones.
Use Calendar to set the project start, end, and major milestones. Shifts to schedule optimal call-back times based on call center hours. Time slots to define dialing patterns based on specific criteria.
Set roles based on factors such as language, region, sample aspects, or success as a refusal converter. Assign interviewers one or more roles and dispatch interview cases based on role profiles.
Change call rules as needed without interrupting fieldwork.
Closely monitor the progress of your telephone survey project and make immediate interviewing and recruitment adjustments for study success.
Easily and quickly create productivity reports in a variety of dimensions pertaining to Operations and Productivity, Survey and Field Data, and Agent Monitoring.
Use SQL to create custom views and progress reports from any data in your study. Voxco Dataview lets you create dashboards for end-users.
Ensure that interviewers are completing the phone surveys as intended. Watch live and learn if any additional training is required or if interviewers seem to trip up on parts of the study.
Take action immediately when an interviewer makes a mistake or is taking too long. Real-time messaging lets you instantly contact an individual interviewer to keep the interview moving as intended.
Integrate Voxco CATI with Voxco Dialer to unlock the power of live audio monitoring and programmable call recording. Record all or part of interviews per project requirements, and pause/play recording as desired.