Powerful cloud-based call center software to help your business leapfrog geographical limitations – for customers and employees.
Call Center Equipment is a major factor ensuring smooth operations at your contact center. Today’s call centers need their hardware to be augmented with a powerful cloud-based software stack. Voxco’s call center equipment solution can put an end to your contact center woes!
Voxco’s omnichannel cloud call center software can empower your agents to tackle customer interactions as effectively as possible. Whether it’s more sales or a better customer service experience, your agents will always have the information they need to deliver. Powerful dashboards and analytics tools ensure that your agents have insights into who they’re talking to, allowing them to personalize their customer experience at a key touchpoint – your contact center.
Be it outbound calls, inbound calls or blended services, Voxco’s cloud call center software can boost productivity, and give your business the tools to manage feedback. Cloud call center software can help save 27% vs your typical on-premise solution!
Our State of the art IVR system gives you a cost-effective solution for managing your call queue as well as conducting self-completion surveys.
Our intelligent routing system ensures that calls are transferred with agent experience and availability in mind.
With capabilities like direct conference which allows other people to join directly into the conversation and transfer out (seamlessly transfer a respondent who wishes to speak to someone else), your agents have the tools to handle any situation.
Voxco’s cloud call center software comes equipped with analytics tools that allow you to easily transform customer feedback and customer data into actionable insights. Create a visual story with your data and truly understand your customers. Learn more about our analytics software here.
67% of customers will be willing to pay more for a great customer experience. Our cloud call center software can be easily leveraged to conduct CATI surveys and IVR surveys which can help you quantify your customer experience.
Closely monitor your agents via live productivity dashboards and immediately make adjustments if required. Easily create customizable productivity reports that give insights into key areas.
Got a high volume social research project on the cards? Voxco can help! The Siena College Research Institute (SRCI) leveraged our omnichannel platform to call over 3 million people and published LIVE results for the New York Times!
Reach your customers for feedback across multiple channels (Telephone, Online, Face-to-face) and get insights which can help improve customer experience and drive brand advocacy.
All your call center needs is a single provider and licensing/support agreement – no compatibility issues whatsoever!
Businesses, and by extension, Call Centers face demand spikes. Voxco’s cloud call center software can be scaled up quickly to meet this rise in demand whenever required!
Move beyond the limitations of HCAHPS surveys and deliver more patient-centric care with health care surveys powered by Cloud Call Center Software (Voxco CATI and IVR Software). Phone surveys are extremely effective at overcoming demographic limitations and reaching patients of all age groups. Gather and implement feedback, improve your patient experience and get better STAR ratings with Voxco’s cloud call center software.
Read more about improving patient experience here!
We pride ourselves in delivering the best possible support and guidance so that our clients can truly get the most from our platform.
Whether it’s an on-premise hosting option or a custom SaaS hosting plan to meet your security and privacy requirements, we’ve got you covered.
Cloud Call Center Software aside, our platform can empower you to reach your target audience across multiple channels.
With Voxco’s TCPA Connect, US based survey call centers get access to a highly productive manual dialing environment.
Call Center Equipment is built to handle a high volume of calls, and that’s precisely what large scale social research studies often require. Read how Siena College leveraged Voxco’s platform to make over 3 million calls + 50,000 completed interviews during the 2018 midterm elections and published live results!
Maximize your efficiency with best in class premium support and service that can help you get the most from Voxco.
To ensure your client data remains safe in accordance with your safety protocols, we provide flexible cloud-based SaaS and on-premise hosting solutions for your data.
Voxco’s flexible Cloud Call Center Software can allow you to scale up with increase in demand, whenever you need it.
US-based Call Centers can take advantage of Voxco’s TCPA Connect for a more productive manual dialing environment.
Our State of the art IVR system gives you a cost-effective solution for managing your call queue as well as conducting self-completion surveys.
Read more
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