Actionable Insights Platform | Voxco

Powerful actionable Insights platform

Gather, measure, uncover and act

Omnichannel survey software
For Industry leading Market, Social & Enterprise Grade Research

Business intelligence platform
For Corporates looking to drive growth, improve satisfaction & predict churn

Join the 500+ clients in 40+ countries using Voxco’s Insights Platform

Survey Software for Market Research Professionals

Gather data by creating online, phone, face to face & IVR surveys. Access 10mn high quality panelists for targeted research.

Conduct Market & Social Research surveys, Opinion Polling, Product Testing and Perception, Customer, Employee & Patient Experience surveys

Survey software for Enterprise professionals

Gather data by creating online, phone, face to face & IVR surveys.

Run Customer Experience/Satisfaction, Employee Experience, Product Testing, Market Research surveys

Voxco Online

Collect Customer Feedback from online channels like social media, email, web surveys or pop-ups.

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Voxco Telephony

Use Voxco CATI with Cloud-based Dialer and Voxco IVR to improve productivity by 400%

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Voxco Audience

Conduct targeted panel research in a few hours with 10M+ B2B professionals.

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Go Multimodal

Voxco Research maximizes ways for you to reach respondents- online surveys, phone and mobile surveys, in-person surveys, and IVR surveys.

Maximize Response Rates

Nurture a loyal community of respondents with our survey panel tools that integrate with Voxco Online Survey software. Add/ remove panels or raw import lists of panelists from other sources.

Accelerate Survey Research

Get on-demand first-hand insight generation technology that captures feedback from the relevant audience at scale. Integrate real-time feedback with operational data.

Why Voxco Research

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See what our clients have to say about our survey platform.

"Since using the integrated Voxco platform, we have significantly increased our productivity and made the management of the thousands of songs that we process each year much more efficient."

"We've been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients."

“Voxco Online has helped us deliver our Grocery Pickup service in a way that truly builds on our customers’ feedback and needs. The survey tool is fantastic –very easy to use and it’s fun to build and deploy the surveys. “

"Since using the integrated Voxco platform, we have significantly increased our productivity and made the management of the thousands of songs that we process each year much more efficient."

"We've been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients."

“Voxco Online has helped us deliver our Grocery Pickup service in a way that truly builds on our customers’ feedback and needs. The survey tool is fantastic –very easy to use and it’s fun to build and deploy the surveys. “

Case Studies

Voxco’s solutions helped Walmart Canada enhance customer service training, improve process communication, and increase their product variety from 3,000 to 7,000 in a few short months.

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By transitioning to Voxco, Frost & Sullivan was able to achieve significant productivity gains and create complex surveys in less time, for less money.

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After partnering with Voxco, Coyne Research was able to reduce the time taken to create surveys and launch projects by 50%.

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Read our case study to discover how ReconMR was able to boost call center productivity by 40% and scale up to 5 call centers with the help of Voxco Research.

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Siena college leveraged Voxco’s survey software to conduct more than one hundred polls and close to 3 million phone calls while launching an initiative to publish live poll results during the 2018 midterm elections.

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Using real time voter verification with Voxco, the Logit group saw a rate of 60% voter match, more accurately representing and profiling online sample sources.

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A Business intelligence platform for Corporate Professionals

Banking, Financial Services and Insurance (BFSI)

Unify fragmented data and run predictive analytics to detect fraud, predict risk, automate credit underwriting, and tailor service recommendations as per customer needs.

Financial Services: Read more

Insurance: Read more

Retail

Run AI-driven analytics on customer data to anticipate behavior, personalize customer experience, and identify key opportunities for cross-selling & upselling,

Healthcare

Leverage sentiment analytics and advanced loyalty analytics to track PX (patient experience) and identify members at-risk of churn.

Telecom

Create detailed customer profiles that help predict customer behavior and deliver seamless experiences at every touchpoint to maximize satisfaction and lifetime value.

Other Industries

Our AI-driven tools can be leveraged by all industries, regardless of size, to gather predictive insights on customer behavior and take the next best action to enhance CX and drive growth.

Single Source of Truth

Get a unified view of your customers and their interactions with you by integrating all your data sources. Combine unstructured & structured data to create rich customer profiles.

Customer 360
Data Unification

Powerful Predictive Insights

Leverage predictive analytics to gauge customer satisfaction and loyalty for every customer, even for those not providing feedback.

Predictive Analytics
Sentiment Analytics

Action- Induced

Never miss an insight – Combine AI and machine learning to predict underlying customer insights and recommend high-value actions.

Real Time Actions
AI & ML

Automate Manual Tasks

Use workflows to calculate risk, create diligence reports and more. Improve efficiency, accuracy & security by eliminating manual errors.

Automated Workflows
Credit Automation

Why Voxco Intelligence

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Go Beyond Data Collection

Enhance experience management with an easy 4-step process enabled by Voxco Insights software.

1 – Gather customer feedback

Integrate customer feedback from multiple channels. Connect data from all your data sources and unify to create a single source of truth.

2 – Measure satisfaction, sentiments, and behaviour

Get a 360 view of all interactions across touchpoints. Use text, image, behaviour & sentiment analytics to identify satisfied, unsatisfied, loyal & at-risk customers.

3 – Act on high priority issues

Identify the biggest opportunities with maximum business impacts using enhanced AI models. Take action with real time role based alerts.

4 – Uncover insights that drive decisions

Make sense of omnichannel experience data with predictive AI & ML models. Deep dive into key drivers of satisfaction, NPS, and CSAT.

Here's what our clients have to say about Voxco Intelligence.

"Right knowledge at the right hand."

"The Voxco Intelligence team have extensive knowledge of the credit underwriting area and were able to provide valuable input throughout the engagement period."

"Agile able to incorporate new findings fast and collaborating."

"Right knowledge at the right hand."

"The Voxco Intelligence team have extensive knowledge of the credit underwriting area and were able to provide valuable input throughout the engagement period."

"Agile able to incorporate new findings fast and collaborating."

Case Studies

Voxco’s solutions helped Starbucks India achieve an increase in revenue generated through targeted campaigns by a remarkable 12%, and boosted customer engagement by 5%.

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By partnering with Voxco Intelligence, Fedbank was able to reduce turnaround time by 20% and increase accuracy in creating unique customer IDs by 95%.

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With the help of Voxco Intelligence, TFSIN was able to develop a Credit Underwriting Model which resulted in a 1.5% – 3% reduction in predicted churn rates (60+ days past due) and 70% automated underwriting.

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Loved by Industry leading Market, Social & Enterprise researchers!

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