Voxco Webinar

Driving actionability from NPS score

Deliver experiences that are not merely satisfactory but remarkable.

28th July 2022, 12 PM IST

Webinar - Driving actionability from NPS score - India Driving actionability from NPS score

Hindol Basu
GM, Voxco Intelligence &
Founder of Actify Data Labs

Voxco Webinar

Driving actionability from NPS score

Deliver experiences that are not merely satisfactory but remarkable.

28th July 2022, 12 PM IST

Webinar - Driving actionability from NPS score - India Driving actionability from NPS score

Hindol Basu
GM, Voxco Intelligence &
Founder of Actify Data Labs

A thorough analysis of NPS can help you understand your customers deeper, pass on actionable insights to relevant teams, and prioritize corrective actions to maximize growth and CLTV.

Not sure where to start? 

Join Hindol Basu (GM, Voxco Intelligence)in our upcoming webinar on “Driving actionability from NPS score,” where he’ll discuss:

  1. How NPS has become a universal measure for CX
  2. Two by two matrix of NPS contributors: Based on High impact/ importance & satisfaction rating
  3. Ways to get more out of NPS with Text and sentiment analysis 
  4. Different factors contributing to NPS
  5. How to quantify the impact of NPS on revenue and churn rate
  6. How to create long-term customer value via NPS

Get to Know Our Speaker

Webinar - Driving actionability from NPS score - India Driving actionability from NPS score

Hindol Basu
GM, Voxco Intelligence &
Founder of Actify Data Labs

Hindol Basu brings in about 20 years of analytics consulting experience spanning across multiple industry verticals and markets. Hindol holds a bachelor in engineering from IIT Kharagpur and an MBA from IIM Bangalore. He is also an avid contributor to several analytics and machine learning publications.

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Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries

Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries