Voxco Intelligence for Insurance

Improve customer delivery, drive innovation, and reduce risk/fraud

The insurance industry is witnessing new standards of customer expectations. There is also an emerging need for processes to help keep insurance frauds at bay that are estimated at over $40 billion dollars per year.

The good part is that insurance companies experience huge volumes of data inflow which they can use to generate predictive insights and take the right actions at the right time with Voxco Intelligence.

Voxco Intelligence integrates all customer data including KYC images, bank statements, bureau PDFs, SMS, and other alternate data using AI-powered analytics, to identify the information needed to effectively address key business challenges and realize a number of business benefits.

✅ Automate underwriting

✅ Predict persistence

✅ Improve customer delivery

✅ Reduce claims and application fraud

The Buyer’s Guide to Experience Management Platform

(Checklist included)

Risk Analytics- Our Approach & Key Differentiators
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Leverage the power of alternate data

Text- Caller notes, address data, semantic data, scanned bank statements
Image- OCR of scanned docs, logos and possible fraud, item detection in image
App data- location, apps in the phone, others
Granular cards transaction data

Leverage machine learning to enhance predictive power

Guard against over-fitting
LIME and Shapley values for making machine learning explainable to business users and provide reasons for having lower (or higher) score
Ongoing validation and automated recalibration

Optimize risk, revenue and operational constraints

Price optimization taking into account response, risk and revenue potential
Initial loan and line optimization
Line increase (or top- up) optimization taking into account risk, revenue and tipping
Collection treatment optimization

Build strategies on top of models

Create strategy rules and trees that uses model prediction and other factors to identify the action at each node
Action effect models for various collection strategies and line increase strategies

Take action with confidence

Uncover hidden patterns in consumer behavior to reveal competitive insights and get breakthrough model performance compliant with industry regulations.

Reach data that you can trust

Leverage data from all data sources including KYC images, bank statements, bureau PDFs, SMS, and other alternate data.

Resolve urgent and tough questions

Put experts, data lake, and predictive analytics to work for you.

Accelerate your speed to market

Access dynamic, competitive market, and consumer credit insights to find market opportunities.

Drive the best decisions

Collaborate with data scientists to get insights tailored to your needs.

Customer engagement strategies to boost loyalty

Customized Solutions
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Address business challenges and implement a digital vision to transform insurance business

Data Integration – Structured and unstructured data
Migration from Operational Data Store to Data Lake
Customer 360
Predictive analytics
NPS^® dashboard
Unique customer and master data management
Claims, and application fraud

Voxco Intelligence can help you identify the right process to automate, create a case, and get you started.

Name	Domain	Purpose	Expiry	Type
hubspotutk	www.voxco.com	HubSpot functional cookie.	1 year	HTTP
lhc_dir_locale	amplifyreach.com	---	52 years	---
lhc_dirclass	amplifyreach.com	---	52 years	---

Name	Domain	Purpose	Expiry	Type
_fbp	www.voxco.com	Facebook Pixel advertising first-party cookie	3 months	HTTP
__hstc	www.voxco.com	Hubspot marketing platform cookie.	1 year	HTTP
__hssrc	www.voxco.com	Hubspot marketing platform cookie.	52 years	HTTP
__hssc	www.voxco.com	Hubspot marketing platform cookie.	Session	HTTP

Name	Domain	Purpose	Expiry	Type
_gid	www.voxco.com	Google Universal Analytics short-time unique user tracking identifier.	1 days	HTTP
MUID	bing.com	Microsoft User Identifier tracking cookie used by Bing Ads.	1 year	HTTP
MR	bat.bing.com	Microsoft User Identifier tracking cookie used by Bing Ads.	7 days	HTTP
IDE	doubleclick.net	Google advertising cookie used for user tracking and ad targeting purposes.	2 years	HTTP
_vwo_uuid_v2	www.voxco.com	Generic Visual Website Optimizer (VWO) user tracking cookie.	1 year	HTTP
_vis_opt_s	www.voxco.com	Generic Visual Website Optimizer (VWO) user tracking cookie that detects if the user is new or returning to a particular campaign.	3 months	HTTP
_vis_opt_test_cookie	www.voxco.com	A session (temporary) cookie used by Generic Visual Website Optimizer (VWO) to detect if the cookies are enabled on the browser of the user or not.	52 years	HTTP
_ga	www.voxco.com	Google Universal Analytics long-time unique user tracking identifier.	2 years	HTTP
_uetsid	www.voxco.com	Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie.	1 days	HTTP
vuid	vimeo.com	Vimeo tracking cookie	2 years	HTTP

Name	Domain	Purpose	Expiry	Type
_gcl_au	www.voxco.com	---	3 months	---
_gat_gtag_UA_3262734_1	www.voxco.com	---	Session	---
_clck	www.voxco.com	---	1 year	---
_ga_HNFQQ528PZ	www.voxco.com	---	2 years	---
_clsk	www.voxco.com	---	1 days	---
visitor_id18452	pardot.com	---	10 years	---
visitor_id18452-hash	pardot.com	---	10 years	---
lpv18452	pi.pardot.com	---	Session	---
lhc_per	www.voxco.com	---	6 months	---
_uetvid	www.voxco.com	---	1 year	---