Track omnichannel customer feedback with our AI-driven NPS platform & enhance customer loyalty in real time.
– Keep your customers close
– Interpret customer sentiment
– Deliver an elite experience
– Improve your NPS in real-time
✅ Setup in minutes
✅ 25 Question Types
✅ Get started free
✅ NPS, CES, CSAT Surveys
✅ No credit card required
✅ Offline, Email & Website Surveys
Bring reliable customer feedback to your decision-making process
to what customers have to say
Deliver interactive surveys & capture customer feedback at the right time with the right channel.
Customer happiness and engagement
Gather and track your NPS score to reward your promoters and identify your detractors
Understand the complete story behind the responses
Close the feedback loop by taking the required action. Focus on re-engaging your customers and establishing a strong relationship.
Engage with the audience at where they are using the channels they prefer. With Voxco, you can reach a global audience via
Explore the open feedback and understand what customers think and feel about their journey.
Turn unstructured text data into concise reports.
Track your at-risk customers. Predict customer behavior and potential outcome.
Decide the best course of action to win over customers.
Share the right information with the relevant team using a role-based dashboard.
Leave comments for team members and share the active link of the dashboard with every employee responsible
Conduct surveys without any language restriction. Build your surveys in any Unicode-supported language to reach any audience worldwide.
Be in touch with a current update with the dynamic Net Promoter Score dashboard. Get access to data in real-time. The dashboard also contains the keywords most frequently present in open-ended feedback.
Use the dashboard to search for specific words/topics and analyze the percentage of sentiment. View the breakdown of NPS score, Sentiment split, and word cloud for an easy read.
Use advanced analytics to analyze text feedback and understand what matters to your customers. Unveil unknown future trends and take meaningful actions.
Enables your employees and stakeholders to understand the insights and analyze the key drivers of customer experience with our role-based dashboard and empower them to take effective actions.
Our simple drag-and-drop interface enables you to create your projects within seconds.
No programming experience or coding is required to create simple or complex NPS surveys.
“On a scale of 0 to 10, How likely are you to recommend our brand to a friend?”
Net Promoter Score uses a single question to examine customer engagement, satisfaction, and loyalty. Based on the responses received, NPS divides the respondents into three categories –
Promoters: with NPS 9 and 10
Passives: with NPS 7 and 8
Detractors: with NPS 0 to 6
NPS Software is a tool that enables a researcher to conduct an NPS survey and gather insightful data from their desired respondents. The software also empowers to measure and analyze the NPS data, create reports, and track changes over time.
The respondents are segmented into three categories:
Promoters: These respondents are enthusiastic about your company and often give you a 9 or 10 score. They are advocates of your company.
Passive: These respondents are generally satisfied with your company. But they are unlikely to recommend you to anyone. They usually give a Net Promoter Score of 7 or 8.
Detractors: They are unhappy and unsatisfied customers. They give a score between 0 to 6 and are more likely to spread negative reviews about your company.
The Net Promoter Score uses a simple formula
NPS = Promoters% – Detractors%
Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.