✓ Reduce loss rates
✓ Increase approval rate
✓ Reduce turn-around-time for loan/card processing
✓ Identify new customer segments (universe expansion)
Gather customer feedback successfully across every channel, no matter which survey template you use. Your customers are everywhere. Listen to them across multiple channels to identify the key drivers of customer experience.
Be it a survey related to consumer finance or personal finance, mobile banking or new account opening, or even bank customer service, we’ve got you covered. With Voxco’s financial services insights tool, you can reach out to your target audience easily using omnichannel surveys that are conducted online, offline, mobile, and by phone (Dialer and IVR optional).
Help employees see how each touchpoint adds up to the end-to-end customer journey experience with a 360-degree view of customers. Enable them to uncover actionable customer insights from every relevant data source and continuously personalize customers’ offline and online experiences including in-branch banking, online banking, in-app experiences, etc.
Equip customer support staff with insights to take corrective actions and solve problems before they escalate. By leveraging a powerful financial services insights tool, you enable support staff to to engage with empathy, understand, and handle customer issues in real-time.
Enable analysts to spot small errors and miscalculations across your business with Voxco Intelligence’s risk prediction models. Identify and correct fee, interchange, and interest anomalies to maximize revenue efficiency and boost financial performance.
Arm sales reps with instant access to the status of customer loans, product type, and overall portfolio mix across channels on a daily basis to help them discover upsell and cross-sell opportunities. With the right financial services insights, your sales reps can anticipate what they’ll respond to.
Use data and AI-driven insights to better understand and act upon risks you typically face, such as unusual account activity, credit risk, information security, and market and liquidity demands. Combine omnichannel feedback with AI-powered text analytics and risk modeling to reduce risk and losses.
Financial services insights empower bank personnel to quickly identify and prioritize every single at-risk borrower. Then take mitigating actions to reduce expected credit losses, thus increasing profitability and liquidity.
Join the world’s first Experience Management Platform™ and use real-time data, insights, and AI-powered recommendations to improve every moment that matters
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Financial services insights are the important patterns and statistics that are extracted from customer data by businesses that provide financial services. These insights are used to optimize the performance of the company, improve customer experience, and increase the firm’s revenue.
A financial services insights platform is a software that is leveraged by companies that provide financial services so that they can gather powerful insights from customer data, optimize customer experience, and boost customer lifetime value.
Some key advantages of a financial insights platform are: