Voxco Phone
Survey System

Increased productivity. It’s worth switching for.

Is your phone survey system failing you?

 

Project deadlines are getting shorter and budgets are getting tighter. And yet, your survey team is slowed down by a clunky, unflexible phone survey system. Your system provider only gives poor and slow support. Your team’s productivity is less than what you need. Sound familiar?

You’re not alone – in the last 25 years Voxco has helped hundreds of phone survey centers transition to a better solution:

The Voxco Phone Survey System is a cohesive solution designed to maximize ROI. The flexible survey management of Voxco CATI is seamlessly integrated with the efficient dialing power of Voxco Dialer. Data is hosted on the cloud or on your servers. All at a price that fits your budget.

Why switch to Voxco?

Better productivity

New clients report major improvements to hourly talk times (as high as 52 minutes) and overall project efficiency.

Single-vendor advantage

Imagine maintaining only one licensing/support agreement, and not having to rely on inter-system compatibility.

Centralized multichannel

Manage phone surveys centrally, from a platform that is fully integrated with online and face-to-face surveys.

Powerful features

In feature comparisons, Voxco beats the competition with call blending, in-call routing, IVR, flexible quota creation, and more.

Large or small projects

lexible software and pricing help us work with the largest industry-leaders and the smallest phone survey centers.

Manual dialing compliance

Voxco TCPA Connect offers US survey call centers a distinct-manual dialing environment that’s actually productive.

See how it compares.

Conduct your own comparison to evaluate how much productivity you’re losing with an outdated, unsupported phone survey system. Start the conversation today.

Voxco CATI: Industry-leading phone survey software

Powerful survey design

Easy-to-script dynamic questions, filters, conditions, loops, rotations, validations, and more.

Refined sample assignment

Connect the right sample with the right interviewers via pre-defined sample subsets and flexible interviewer roles.

Web interface

Our browser-based survey editor minimizes access restrictions and ensures that your team is using modern programming languages.

Flexible calling rules

Define case priority, quotas, quota weighting, time slots, and call-back rules. Every rule works together to optimize efficiency.

Live field supervision

Monitor live project, interviewer and quota dashboards. Mirror interviewer screens & supervise remote interviewers.

Real-time survey changes

React to results by pushing questionnaire updates, quota smoothing rules, and calling rule modifications live at the push of a button.

Voxco Dialer: Total productivity for survey
call centers

 

  • 4-in-1 Dialing Modes. Power, Predictive, Preview and Hybrid modes. Tailor your dialing method to each project.

  • Intelligent call detection. Automated filtering of bad call connections ensures that only valid calls get through to interviewers.

  • Increased productivity. Dialing software that dynamically adapts to call pacing to automatically forecast interviewer availability.

  • Voxco TCPA Connect. For US clients, we now offer a distinct manual-dialing solution for reaching mobile phone sample.

Precision Opinion Relies on Voxco Phone Survey System

I first chose Voxco at an MR firm and then again when I founded Precision Opinion, where we have 500 seats. I’ve used other data collection software, but no other phone survey system is as flexible or robust as Voxco’s. That’s why we’ve been a client for over 15 years.

– Guthrie Rebel, Executive VP

Transition Services: We’re with you every step of the way

 

We work during off-hours and transition interviewers and projects in batches to minimize your downtime. We’ve also fine-tuned the efficiency of our data transfer and survey replication processes to ensure maximum data integrity.

Over 25+ years, we’ve efficiently transitioned hundreds of organizations to the Voxco Phone Survey System. Let us help you switch to a better platform!

Start the Conversation Today

Take the first step towards a more productive telephony system: sign up below to receive a full features list for the Voxco Phone Survey System and to start talking with our team about your needs.

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