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The healthcare industry involves a lot of patient insight and works to provide the best treatment for the patients. It is one of the essential industries, and its success is measured by the parameters of patient satisfaction and better health outcomes.
The healthcare industry requires conclusive insight to understand their patient’s requirements to provide resolution. The services provided should be designed according to the needs of the patients. Healthcare surveys are the ways that help the patients share their complaints and requests, while it helps healthcare providers listen to and analyze the patient feedback.
However, patients may not be comfortable enough to provide their feedback or sensitive information, making surveys a better medium for them to share their thoughts. Healthcare Survey Software can help you reach patients to help health services optimize healthcare plans and experiences for them.
What are healthcare surveys?
These surveys are designed to ask specific questions about the patient’s experience pre- to post-treatment. This help creates a better understanding between the healthcare providers & the patients.
Patient surveys are not only limited to patients but also collect feedback from the patient’s family. The surveys help listen to the patient’s voice and help understand the overall healthcare experience from the patient’s point of view.
You can create patient surveys to gauge various scenarios. We have discussed some of these instances in the next section.
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What are the types of healthcare surveys?
Patient surveys give care providers the leverage to optimize the delivered experience and improve the current health circumstances. To gain a complete picture of the quality of delivered healthcare experience, you can assess specific scenarios and aspects that impact the overall experience and the patient’s health.
1. Gaps in provided care
These surveys help you identify and understand which preventive services the patients are not receiving. The data helps care providers become proactive in their service. This type of healthcare survey allows you to engage patients and share knowledge with them about the preventive actions they can take to maintain good health.
With gaps-in-care surveys, your healthcare team can identify which patients haven’t received the preventive services and the nature of the services. As a result, your team can schedule their tests and screening appointments.
2. Remote health monitoring surveys
This type of patient survey allow you to monitor high-risk patients or patients with chronic health conditions. You can check in with the patient’s progress and see if they are following the treatment.
Your team can use remote health monitoring surveys to track health metrics like blood sugar, cholesterol, or weight. This survey can also help you identify which patient is struggling to maintain their health, allowing you to optimize their treatment and offer additional support.
3. Health risk assessment
You can use this type of healthcare survey to assess a patient’s health risks and needs to personalize a care plan for them.
One way to use this survey and gather data is by sending patients an email or SMS survey before their scheduled annual assessments. This creates an opportunity to learn about the current condition of the patient and understand the health risks. You can use this data to design a preventive treatment plan.
Voxco can help bring you closer to your patients with its omnichannel survey software. Reach them anywhere, anytime, on their preferred channel.
4. Patient Experience Survey
The patient experience survey tracks and evaluates the overall patient’s journey. The patient journey includes every interaction a patient has with the healthcare providers. It, therefore, also includes valuable aspects of healthcare delivery that patients seek and receive.
You can assess the quality of various healthcare services, such as timely appointments, communication with caregivers, etc., that impact a patient’s experience.
5. Patient Satisfaction Survey
These surveys help track the services provided and how satisfied customers are with the quality of the services. Patient satisfaction involves a patient’s expectation about the care they receive and their satisfaction with it.
Patient satisfaction is an important metric to track because two people receiving the same care can have different satisfaction levels due to their expectations. The survey helps you gather these varying expectations to help you provide personalized care to the patients.
There are various aspects of patient satisfaction that you can measure with the healthcare survey: responsiveness of medicare staff, communication, hospital environment, etc.
6. Post-treatment surveys
Reach out to patients shortly after their discharge and again within 30 day period.
Following up between 24 to 48 hours after the patient is discharged allows you to monitor if the patient had a smooth transition or did it lead to a bad experience. Since the experience is still fresh, you gather valuable real-time insights.
While reaching out within the 30-day window allows you to check in with the patient’s health condition. This is typically when the patient is most vulnerable and prone to health decline, causing readmission. You can prevent this by following up with them and scheduling appointments, if needed, to minimize health risks.
What are the benefits of healthcare surveys?
Patient surveys allow you to see the care you provide from the patient’s perspective and identify the gaps in their expectations and your delivered care.
There are many more benefits of conducting patient surveys at every point of interaction.
1. It is the best way to let patients know you are concerned with their care and value their opinion. Surveys can help you build a strong relationship with the patients and demonstrate that you seek ways to improve the care and experience.
Building a better relationship and engaging patients in conversation with the care providers will also boost a sense of loyalty and lead to word-of-mouth.
2. It helps you identify gaps in experience and services. Healthcare surveys are a great way to identify what services your patients are expecting from you. Using the insight, you can improve the current services and optimize them to suit the needs of different patients.
Design your surveys to identify gaps in other aspects of services and touchpoints. This will help you discover where you can improve your performance.
3. It also helps you determine your strengths as a healthcare provider. Hearing from patients and their families about your strengths allows you to double down and move ahead of the crowd.
By identifying the strength, you can explore why these services work best for your patients and can help you replicate these strategies in other areas of service as well.
Member Experience Guide!!
Surveys like CAHPS and HEDIS aim to determine the Patient Experience at a healthcare facility or the member experience with healthcare plan providers.
Download the guide to learn how to enhance the member experience.
What is Healthcare Survey Software?
Healthcare Survey Software helps you build surveys to gather patient feedback. It helps analyze the data and utilize the insight to create a patient-centric healthcare system.
Why should you use Healthcare Survey Software?
Healthcare survey software aims to help you create a patient-centric care system. The platform provides several features to survey your patients – new/ old, senior, or disabled – minding their convenience, analyzing the data, and using the insight to drive a successful patient experience.
Healthcare Call Centers
In the healthcare industry, it is important to meet and exceed patient expectations to ensure they are satisfied with the quality of service and care you provide.
Phone calls are a traditional way to reach patients and learn their thoughts and feelings regarding the service they received. Phone surveys using CATI software merged with IVR and dialer can help you increase productivity.
Healthcare survey software can help you reach more patients or their caregivers and make more calls such as
- Welcome calls
- Health risk assessments
- Remote monitoring
- Follow-up calls on discharge
Face-to-Face Patient Evaluation
With senior and disabled patients, it is the responsibility of the Healthcare providers to ensure that they receive all healthcare needs and customized care plans.
Face-to-Face patient evaluation involves conducting in-house surveys or interviews (even without an internet connection) with hard-to-reach patients. The interview is conducted using a mobile device (iPad or Android Tablet) enabled with survey software.
Your interviewer visits the patient in person to conduct a computer-assisted interview and evaluate their health requirements and living situation. The collected data is synced and analyzed. The insight gained from the interview can be used to offer them customized care plans depending on the care they seek from you.
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Data you collect from patient feedback won’t be much help if it is not analyzed and translated into valuable insight. Utilizing healthcare analytics can help you leverage your data to develop strategies to satisfy your patients with your services and their experience.
Analytics acts as a tool to look deeper into the data. It uncovers the sentiment, likes, and dislikes of the patient. It helps you sort through the data to come to an effective conclusion. Analytics helps you enrich your data on patient research and aids you in designing suitable care plans that benefit the patients.
With healthcare surveys, you demonstrate the importance of patients’ feedback in the experience you aim to deliver. The insights you uncover help you improve service quality and adopt a patient-centric approach.
Voxco is trusted by Top 50 Market Research firms, Global Brands & Universities in 40 countries. Voxco offers full omnichannel capability including CATI, Predictive Dialler, Online surveys, offline CAPI, and Panel Management.
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