Track & optimise
customer journeys.

Turn every touchpoint into a positive customer
experience. Use smart insights to anticipate &
embrace customer trends – Create a compelling
customer experience

Powering Global Brands, Top 50 Market Research Firms & Universities since 1976

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Pick & choose the survey tools you need for your research

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Create beautiful surveys by using drag and drop functionality

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A question type for every methodology

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Engage respondents anywhere & anytime

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Intuitive and powerful survey flow logic options to tailor your survey

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Create, test, and modify surveys instantly with no coding required

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Reporting simplified with a centralized database

Create engaging surveys with ease using Voxco. Trusted by Global Brands across 30+ countries!

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Powerful Surveys with Custom look & feel

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Gather & Uncover Customer Insights with Voxco

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Is customer retention becoming a problem? Want to understand your customer's pain points?

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Voxco’s survey software gathers insights using NPS (Net Promoter Score) etc. to engage with your customers.

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Gather NPS data at every touch-point along the customer journey

 

Uncover key drivers behind customer loyalty

 

Know how customers feel about each aspect of your services and offerings

 

Predict customer behaviour accurately

 

Powerful Analysis tools to help turn your detractors into promoters!

 

enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction

Features - Empower your CX with Voxco

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Turn every customer touchpoint into a positive experience using powerful logic-driven surveys.

All the standard & advanced question types possible

Benchmark yourself against industry scores

Distribute surveys online to a wide range of respondents

Distribute surveys online to a wide range of respondents

Access survey data in real-time

Optimize around individual metrics

Track changes and improvements across services, products along the customer journey

Why you should trust Voxco for CX!

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Maximize respondent reach with comprehensive omni-channel surveys.

One integrated platform for phone, web & face to face surveys.

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Tailor-made hosting options depending on client needs.

Need a SaaS plan or on-premise options for security or privacy reasons? We can do both.

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Dive deeper into data with dynamic dashboards & analytics.

Drag & drop functionality to create custom cross tabs & measure statistical significance.

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Premium support, a call or click away

Exceptional support & call center guidance so that you can maximize your efficiency.

Turn every customer touchpoint into a positive experience using powerful logic-driven surveys

Our research also shows that performance on
journeys is more predictive of business outcomes
than performance on touchpoints is. Indeed, across
industries performance on journeys is 30% to 40%
more strongly correlated with customer satisfaction
than performance on touchpoints is—and 20% to
30% more strongly correlated with business
outcomes, such as high revenue, repeat purchase,
low customer churn, and positive word of mouth.

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Data analysis and reporting made easy

Save time & increase productivity
Dynamic dashboards bring data to life
Quick crosstabs and statistical analysis
Secure portal to share results
Visual analytics in one click

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Hindol Basu 
GM, Voxco Intelligence

Webinar

How to Derive the ROI of a Customer Churn Model

30th November
11:00 AM ET