Direct calls efficiently based on customizable, pre-defined rules. Ensure no call goes unanswered.
Give your support systems a new lease of life with Voxco’s IVR software system -Customize messages and easily conduct self-complete surveys!
Empower your agents to attend to calls from anywhere! Improve productivity and agent satisfaction rates with our Virtual Call Center Software.
Maximize call center productivity and ensure high levels of caller satisfaction with seamless call queuing.
Record live calls easily and securely for coaching, QA and incident resolution purposes.
Playback previously recorded calls at your convenience.
Ensure that all incoming and outgoing calls are assigned only to agents with the skills and experience required to deal with them effectively.
Direct customer queries intelligently and quickly across a wide range of channels – achieve quick resolutions to customer concerns.
Seamlessly blend inbound and outbound calling operations to maximize call center productivity.
No need to host your dialer on-premise! Scale capabilities as and when you need it with Voxco’s cloud-based dialer.
Discreetly talk to your agents and pass on key information about the call, without interrupting the caller’s experience.
See what question types are possible with a sample survey!
Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or more
Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.
3 million phone calls. 50,000 completed interviews. 2 Months. That’s what Siena College (partnered with The New York Times/Upshot) managed to achieve in their 2018 pre-election polling with Voxco. Read how they got logistical complexity under control and get real-time updates with Voxco’s omnichannel platform.
An intuitive dialing solution which offers 4 manual-dialing deployment use-cases that can be tailored to your call center’s requirements. Learn how Voxco can help you comply with TCPA regulations.
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.