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Phone Survey Software Features
Call Center & Telephony features
Call Routing
Direct calls efficiently based on customizable, pre-defined rules. Ensure no call goes unanswered.
IVR System
Give your support systems a new lease of life with Voxco’s IVR software system -Customize messages and easily conduct self-complete surveys!
Virtual Call Center Software
Empower your agents to attend to calls from anywhere! Improve productivity and agent satisfaction rates with our Virtual Call Center Software.
Call Queueing
Maximize call center productivity and ensure high levels of caller satisfaction with seamless call queuing.
Call Recording Software
Record live calls easily and securely for coaching, QA and incident resolution purposes.
Call Playback
Playback previously recorded calls at your convenience.
Skill Based Routing
Ensure that all incoming and outgoing calls are assigned only to agents with the skills and experience required to deal with them effectively.
Omnichannel Routing
Direct customer queries intelligently and quickly across a wide range of channels – achieve quick resolutions to customer concerns.
Call Blending
Seamlessly blend inbound and outbound calling operations to maximize call center productivity.
Cloud Dialer
No need to host your dialer on-premise! Scale capabilities as and when you need it with Voxco’s cloud-based dialer.
Call Whisper
Discreetly talk to your agents and pass on key information about the call, without interrupting the caller’s experience.
See what question types are possible with a sample survey!
See what our clients say about Voxco
See what question types are possible with a sample survey!
Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or more
Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.
Analytics and Monitoring
Call Center scalability leveraged for surveys - Siena College
3 million phone calls. 50,000 completed interviews. 2 Months. That’s what Siena College (partnered with The New York Times/Upshot) managed to achieve in their 2018 pre-election polling with Voxco. Read how they got logistical complexity under control and get real-time updates with Voxco’s omnichannel platform.
Voxco TCPA
An intuitive dialing solution which offers 4 manual-dialing deployment use-cases that can be tailored to your call center’s requirements. Learn how Voxco can help you comply with TCPA regulations.
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Be Remote Ready with Voxco CATI: Engage Agents, Supervisors & Respondents
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.