Phone Survey Software Features

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Call Center & Telephony features

Call Routing

Direct calls efficiently based on customizable, pre-defined rules. Ensure no call goes unanswered.

IVR System

Give your support systems a new lease of life with Voxco’s IVR software system -Customize messages and easily conduct self-complete surveys!

Virtual Call Center Software

Empower your agents to attend to calls from anywhere! Improve productivity and agent satisfaction rates with our Virtual Call Center Software.

Call Queueing

Maximize call center productivity and ensure high levels of caller satisfaction with seamless call queuing.

Call Recording Software

Record live calls easily and securely for coaching, QA and incident resolution purposes.

Call Playback

Playback previously recorded calls at your convenience. 

 

Skill Based Routing

Ensure that all incoming and outgoing calls are assigned only to agents with the skills and experience required to deal with them effectively.

Omnichannel Routing

Direct customer queries intelligently and quickly across a wide range of channels – achieve quick resolutions to customer concerns.

Call Blending

Seamlessly blend inbound and outbound calling operations to maximize call center productivity.

Cloud Dialer

No need to host your dialer on-premise! Scale capabilities as and when you need it with Voxco’s cloud-based dialer.

Call Whisper

Discreetly talk to your agents and pass on key information about the call, without interrupting the caller’s experience.

See what question types are possible with a sample survey!

See what our clients say about Voxco

See what question types are possible with a sample survey!

Make no compromise when it comes to productivity

Organizing and identifying calls made easy

Call Work

Utilize post call time effectively - assign and prepare your agents for their next call.
Learn more about call work

Identifying barriers

Callback Messaging

Get users waiting in queue to record their contact information and their problem details and allow your agents to call back whenever free.

Learn more about callback messaging.

Organizing and identifying calls made easy

Automatic Call Distribution

Automatically gather incoming calls and distribute them to available agents. Set custom distribution rules and ensure calls get forwarded only to those agents equipped to deal with them.

Learn more about automatic call distribution.

Identifying barriers

Automated Predictive Dialer

Boost call center productivity by enabling your agents to focus on communicating with customers, not logistics.

Learn more about automated predictive dialer.

Attracting qualified leads

Contact Dashboard

Get an intuitive visual representation of important information like customer data and preferences.

Learn more about contact dashboards.

Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or more 

Voxco CATI

Powerful phone survey software with advanced telephony features for contact centers of call centers of all sizes

Voxco IVR

Automated interactive voice response survey software with auto call detector, advanced call routing system & manual TCPA compliance.

Voxco Dialer

Power, Predictive, Preview and Hybrid modes. Tailor your dialling method to each project.

Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.

Analytics and Monitoring

Flexible hosting 1

Call monitoring software

Monitor agent performance and benchmark against key performance metrics! Empower your supervisors to maximize call center productivity by giving them information on where they need to focus their attention.

Learn more about call monitoring software.

Premium service and support 1

Call center analytics software

Detailed analytics into key performance areas for your call center - glean insights to improve organizational productivity.

Learn more about call center analytics.

Call Center scalability leveraged for surveys - Siena College

3 million phone calls. 50,000 completed interviews. 2 Months. That’s what Siena College (partnered with The New York Times/Upshot) managed to achieve in their 2018 pre-election polling with Voxco. Read how they got logistical complexity under control and get real-time updates with Voxco’s omnichannel platform.

Voxco TCPA

An intuitive dialing solution which offers 4 manual-dialing deployment use-cases that can be tailored to your call center’s requirements. Learn how Voxco can help you comply with TCPA regulations.

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Be Remote Ready with Voxco CATI: Engage Agents, Supervisors & Respondents

Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.

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Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries

Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries