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Professional, Flexible & Secure Online survey tool
Meet the world’s most effective online survey tool, hands down which powers more than 50Mn+ surveys annually.
Trusted by the Top 50 Market Research firms & Global Brands in 40+ countries since 1976
Experience the perfect balance of intuitive user interface, powerful features, hosting options, security & flexibility. Whether it is a a 80 question Patient CAHPS survey or a simple 2 question NPS® survey, create them using the same drag & drop platform. Use 100+ question types & custom coding options. Voxco’s online survey tool allows researchers & professionals to conduct surveys research with minimal effort & time.
- Create, test & preview surveys across devices effortlessly
- Design your surveys, create custom themes & make surveys interactive
- Reach respondents on website, social media, email, apps and more
- Analyze surveys with in-built survey analytics software
- Create live dashboards & automate reports generation
Make customers your brand advocates
Monitor customer sentiments with online surveys in real time. Drive customer engagement across touchpoints with auto-triggered online surveys.
Use our online survey tool to uncover actionable insights using surveys & statistical analysis tools.
Rely on Voxco to conduct multi-year on or off field academic studies
Understand patient journey, uncover pain points & improve omnichannel experience with automatic online surveys.
Create any type of online survey
We’ve got all the basic question types covered, while easily handling sophisticated logic, multiple rotations, advanced skip patterns, and multimedia files; it has multi-language capability, automatic device detection, and much more. And it is still easy to use.
Create the most advanced surveys with drag and drop, easy to use & intuitive online survey builder.
Design
Improve your survey design with drag & drop design builder. Brand you surveys with your logos, backgrounds, color palette and fonts. Share the surveys using your domain to improve survey response rates. Need more customization? Voxco online survey tool allows for custom CSS coding to style the surveys according your requirements!
Personalize
It’s important that the surveys are personalized to the respondent. Ask 5 relevant questions instead of 10 irrelevant questions to glean high-quality insights. Create personalized surveys with advanced answer piping, survey logic, survey branching and custom logic options!
Maximize your online survey reach. In addition to email invitations, you can send invitations and reminders via SMS to mobile devices. Post online survey links on social media platforms like Facebook & Twitter. Or push your study as a pop-up web survey. Monitor invitation channels in real-time, so you can make immediate adjustments to your send-out and reminder strategy. Voxco Online survey tool also comes with many distribution features like customized messaging, automated send-outs, and unsubscribe lists.
More details on distribution features.
Create engaging online surveys
Access all the survey features with an intuitive drag and drop builder. Create surveys from scratch with easy to use online survey tool.
A question type for every methodology
Improve interaction by choosing from a vast question library of 100+ question types or create your own question type with custom coding options.
Engage respondents anywhere & anytime on any device
Create mobile ready responsive surveys that are designed to work across all devices. All Voxco surveys are optimized for tablets, smartphones, laptops and any other screen size!
Intuitive and powerful survey flow logic options
Add advanced logic to your surveys with a few clicks. Access survey looping, answer piping, survey branching, survey logic, skip logic and more without spending a lot of time on configuration.
Powerful analytics & custom dashboards
Voxco online survey software gives real time insights on survey completes, drop outs, participation & more. Schedule reports & create custom dashboards with Voxco Analytics. More details on results reporting.
Secure Portal to Share Reports
Get an early read on trends emerging in your study, then safely share your reports through a secure reporting portal that allows you to specify user access rights and views.
On-premise or SaaS hosting
Voxco online survey software allows you to choose between a on-premise hosting where you get complete control on your data or host it on our secure clouds and reduce your maintenance & infrastructure costs!
24x7 Global Support
Every Voxco customer gets access to out live customer support available in multiple languages. You can reach, call, email or chat with us anytime regarding any issues and our team will assist you right away.
Panel Management Tool
Recruit, train and maintain a loyal set of panelists to get insights at the speed of light. Keep them engaged with survey rewards, create branded portals and more!
Rely on Voxco professionals for support
Whether conducting voice of customer studies is your business or you just need to run an occasional online survey, Voxco can help with any online data collection program.
Integrate with Mobile Offline
Voxco Online survey software is just one part of our omnichannel survey platform. It also seamlessly integrates with Voxco Mobile Offline whenever you need to survey respondents face-to-face and may not have internet access.
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Online survey software solutions that enable you to create, run, and analyze a wide range of surveys to collect actionable data from your customers. You can either host these surveys on your websites or send them out to your users via emails.
Most of the online survey softwares is based on a SaaS (software as a service) mode. This is actually the reason these softwaresa are so convenient and user-friendly for most users.
Businesses aiming to become customer-centric, need to have complete control over data in the form of customer feedback. An online survey software is an innovative and easy-to-use platform that helps create customer feedback surveys with little effort.
Cart abandonment surveys
Cart abandonment surveys are most useful for e-commerce businesses that want to find out the reasons for their users to leave the checkout process without finishing the order.
Product feedback surveys
Product feedback surveys are appropriate for businesses to gauge their product/market fit. The most ideal time to run these surveys is after you have created a product prototype.
Market research surveys
Market research surveys are most useful for marketing departments to determine what future products or features the company should develop in order to address clients' expectations as best as possible.
Customer service feedback surveys
Customer service feedback surveys are used to gauge the effectiveness of a businesses’ customer service team.
Voxco’s leading omnichannel survey software helps conduct sophisticated online, telephonic, and face-to-face surveys conveniently.
Here’s why Voxco’s online survey software will be a perfect fit for all your needs:
Voxco’s powerful and flexible online survey software will equip you with a wide range of question types and formats most appropriate for you to create the type of feedback survey that you want to create.
- With Voxco, you get best-in-class question options to create all kinds of surveys including customer satisfaction (CSAT) surveys, product experience (PX) surveys, employee experience (EX) surveys, NPS® surveys, patient experience (PX) surveys and tons of other surveys for different industry and business verticals.
- It lets you collect customer feedback from different mediums and online channels like social media, email, web surveys or pop-ups.
Voxco’s analytics empowers you to analyze your survey data with live dashboards, in-depth reporting and perform complex statistical analysis.
1.
Decide on your survey objectives
Set clear survey objectives and outline the survey flow before you proceed with your list of survey questions. Covering too many topics might possibly result in an overstuffed survey. It’s best if you keep your survey focused by forming a clear picture of your survey objectives and your audience in your mind.
2.
Create the survey
While creating your online survey, ensure to keep it short. Include only the most relevant questions to avoid survey fatigue and make sure the questions are engaging enough for your respondents. Personalizing your survey questions will lead to higher response rates. Consider throwing a mix of different types of questions in your survey like open questions, closed questions, matrix table questions, and single- or multi-response questions.
3.
Invite participants
Now is the time to share your survey and identify the best channels to do so. Figure out your target audience i.e the people who you want to take part in your surveyWith Voxco online survey software, you can share surveys via social media channels like Facebook, share a web link of your survey, or embed it as a widget. You can even send it via emails or SMS.
4.
Analyze results
At this step, you need to monitor and analyze all the collected responses to gain meaningful insights from them. Voxco Survey Analytics software enables easy visualization your data with the help of charts, graphs, text analysis and word clouds. Pick out common response trends to uncover certain patterns for further analysis.
5.
Take action
The final step involves
- Writing a report explaining your findings and whether they have met your research goals, and
- Reaching out to your unsatisfied customers and closing the feedback loop
This step will provide you with reliable answers to the questions you had about your business or offerings, thereby enabling you to take data-driven decisions.
1. Smart Alternative
Unlike traditional paper and postal surveys that usually take a hefty amount of time for printing, distribution, data collection and analysis, online survey software proves to be a smarter and faster alternative to reach the target audience and acquire the required feedback from respondents.
2. Easy to use
The user-friendliness of online survey software makes them usable for anyone, without relying on IT teams. The unlimited design flexibility and personalization features make these tools hassle-free and quick to configure.
3. Cost-efficient
Unlike traditional pen and paper surveys that require reprinting the entire batch if you need to change something, an online survey software eliminates this problem entirely. Forget additional printing costs, wastage of time and resources, or needing a representative to administer your survey.
4. Real Time Analysis
Analyzing and drawing insights from a stack of paper forms is pretty challenging. It's even harder when it comes to telephonic surveys because the chances of miscommunication increase there. Online survey software provides actionable insights and exportable reports using its powerful dashboard with advanced filters, cross-tabulation, and question-wise drill down. Analyzing collected data in real-time from a central dashboard is seamless in this case.
5. High Quality responses
The enhanced readability, engagement and presentation for surveys that online survey software provides, leads to higher survey response and completion rates. Lifeless check-boxes on dull paper backgrounds do not help much in gathering honest opinion on your customers. Online surveys are usually convenient to answer and since they allow respondents to answer anonymously, respondents are more truthful in their feedback.
Online survey software has absolutely transformed the way surveys are conducted today. Whether it is about the experience at a restaurant or feedback on a company’s customer service, online surveys can help you collect data that you can mine to improve your customer’s experiences.
The software market today is flooded with a myriad of online survey software options that cater to different business needs. It’s best you pick one that is omnichannel, flexible, maximizes ways for you to reach your respondents, and provides powerful analytics features.