Gather NPS across every touchpoint

Reach out to customers at crucial touchpoints through websites, email, apps, SMS, chatbots, etc. Don’t restrict yourself to conventional methods of feedback collection.

Predict customer behavior

Leverage NPS data to identify unhappy and frustrated customers. Uncover actionable insights from that data to predict key drivers behind customer behavior.

Maximize your organization’s potential

Ensure organizational success by embedding CX insights into your workforce tools and processes. Make your team interact with customers no matter where they are!

Omnichannel Surveys

Voxco’s best-in-class platform comes with omnichannel survey capabilities that allow researchers to gain insights into respondent pain points online, via telephone, or face-to-face.

Powerful Dashboards

Voxco offers a comprehensive suite of dashboards and analytics that streamline the process of tracking NPS scores along the customer journey and measuring improvement over time.

Flexible Hosting

Voxco’s NPS software comes equipped with flexible hosting options that allow researchers to store their data securely in the cloud or on-premises, tied with their existing IT infrastructure.

Real-time Results

Voxco’s state-of-the-art NPS software empowers researchers to gain customer feedback in real-time. This helps them to make informed decisions on the go.

Simplified Distribution

Voxco’s NPS software enables researchers to effectively distribute the surveys through email, SMS, push notifications, and more. This plays a key role in ensuring that surveys generate better insights by reaching out to the intended audience.

Incentivized Surveys

The accuracy of an NPS survey depends on the number of respondents that participate in it. Voxco's advanced NPS software encourages participation by seamlessly integrating rewards into surveys.

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The Voxco Guide to NPS - A key to improving your Net Promoter Score

Customer loyalty plays an indispensable role in business success. Measure and improve your Net Promoter Score (NPS) at every touchpoint to boost customer loyalty. Download Voxco’s "The definite guide to NPS" for seamlessly transforming feedback into growth. Increasing promoters while reducing detractors has never been so easy!

A look inside Voxco’s NPS Hub

Improving net promoter score is the key when it comes to elevating customer loyalty. A detailed knowledge hub on NPS makes it possible. At Voxco, we've put together a collection of NPS details under one roof. Discover how to create great NPS surveys, identify best practices, compare with the existing industry benchmarks, and more.

What is a Net Promoter Score (NPS)?

A Net Promoter Score, also known as NPS is a popular metric used by brands to identify if their customers are promoters, detractors, or passives. It asks a customer the following 2 questions: 

  • “How likely are you to recommend us to a friend or a colleague?” The respondents get to choose their answer on a scale ranging from 0 i.e. “Extremely unlikely” to 10 i.e. “Extremely likely”. 
  • “Why did you give us that score?” An open-ended question where respondents get a dialog box to provide their feedback in detail. 

Based on this score, the respondents can be categorized as promoters (who give a rating between 9-10), passives (who give a rating of 7 or 8), or detractors (who give a rating between 0-6). Read more about NPS and what makes a good NPS score!

Centralized Survey Authoring

With Voxco, you don't have to re-program your questionnaires which helps to save time. Our robust software enables you to script your survey once and easily deploy it across all channels.

Premium Support & Service

Voxco’s top-notch support teams are there around the clock to help you get the most from your NPS software.

Compliant with regulations

We value data privacy the most - Stay compliant with all data privacy as well as security regulations (HIPAA, TCPA, and more) with Voxco.

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Brain Research

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Stratégir

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REACH (U. of Neb.-Lincoln)

Field interviewers establish secure connections in rural Puerto Rico with Voxco personal interviewing tools.