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en_US English
en_US English
+13236381128
+15199002991
+61480040096
en_US English

Next-Best Actions Software

Make the Right Decisions & Refine Customer Engagement Model

Target every high-value customer with an optimal experience. Change how you serve and interact with your customers with Voxco Intelligence’s Next Best Action Software.

✓  50+ Integrations           

✓   No-code Platform

✓   24X7 professional service

✓  10X faster data analysis

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Trusted by 500+ brands over 40+ countries, Voxco Intelligence helps build customer-centricity and move toward CX excellence.

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Make Customer Experience Your Competitive Advantage

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Maximize Customer Lifetime Value:

Understand what customers want to achieve from your brand. Optimize their experience with targeted offers at the optimal time and gain loyal customers for life.
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Drive Satisfaction & Engagement:

Boost customer engagement by interacting with them on the right channel. Offer them the product/services relevant to their search and improve satisfaction.
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Boost Long-term Profitability:

Reinvent your strategy for customer experience by putting customer insights at the heart of your decision-making.
"Agile able to incorporate new findings fast and collaborative".
DhruvHead of Analytics, ACT
"Right knowledge at the right hand".
AlexHead of Projects, Toyota Finance

Take the Next Best Action with Voxco Intelligence

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Create 360 view of customer:

Unify customer data (structured & unstructured) across multiple sources to create a unique customer profile.  Integrated customer data is converted into intelligent insights to make consistent decisions across your business operations.
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Make sense of data: 

Extract meaningful insights from customer data with advanced analytics. Identify patterns in customer behavior to understand them better. Leverage AI to slice and dice millions of data in real-time and receive recommendations on what to do next.
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Understand your customers: 

Anticipate what a customer is looking for or what they will need next. Predict the probability of churn or convert or opportunity for upsell/cross-sell.  Segment customers based on past and present behavior to develop approaches best fit each customer/segment.
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Setup alerts & triggers: 

Send the right customer insight to the right team at the right time to ensure that accurate & immediate actions are taken.  Leverage predictive analytics to enable your customer-facing teams to receive proactive recommendations on what actions to take next or how to engage customers further.
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Optimize customer journey: 

Leverage ML models to identify the best path forward for different customers or use cases. Identify the optimal offers, products, or services you can recommend to your customers.  Intervene at the right time to deliver exceptional services and boost customer lifetime value.
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Deliver the right offer in the right channel:

Leverage omni channel customer experience platform and give your customers a flawless experience across every device and channel.  Create a better customer experience and increase satisfaction by engaging them with their preferred channel.
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Data-driven loyalty strategy delivers a 12% revenue jump for Starbucks.
Read how
ACT Fibernet predicts churn using ML models and identifying churn drivers.
Read how
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For Any Industry 

Next Best Action software can be applied across any industry of any size.

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Retail

Re-innovate online and in-store experience for high-value customers by recommending personalized offers, products, or services.
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Financial Services

Empower your frontline agents to make smart decisions by providing real-time recommended actions.
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Telecom 

Identify potential deflection, upsell opportunity, or potential conversion of a subscription package. Receive recommended actions to develop strategies that will lead to immediate conversions.
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