Net Promoter Score^®

Listen to the real voice of customers with NPS^®

Track omnichannel customer feedback with our AI-driven NPS^® platform & enhance customer loyalty in real time.

– Keep your customers close – Interpret customer sentiment – Deliver an elite experience – Improve your NPS^® in real-time

Meet Our Clients
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✅ Setup in minutes

✅ 25 Question Types

✅ Get started free

✅ NPS^®, CES, CSAT Surveys

✅ No credit card required

✅ Offline, Email & Website Surveys

The Buyer’s Guide to Experience Management Platform

(Checklist included)

Listen, measure, analyze and act on customer feedback on autopilot

Bring reliable customer feedback to your decision-making process

Measure your NPS^® across all touchpoints
Identify key drivers of low satisfaction
Optimize Omnichannel Customer Experience
Deliver Real Time Triggers to relevant teams
Monitor NPS^® score improvements over multiple variables

Here’s how our NPS^® Software helps
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Listen

to what customers have to say

Deliver interactive surveys & capture customer feedback at the right time with the right channel.

Personalized Surveys:

Deliver personalized surveys to customers across 6+ channels
Brand the surveys with your brand tone with our white label NPS^® software
Use 40+ Question Types with advanced survey logic to understand customer perception.

Reach Audience anywhere and anytime:

Automatically trigger your NPS^® survey at a determined point in the customer journey
Deliver the survey using the channel of their convenience (Email, SMS, Website pop-up, Offline)

Measure

Customer happiness and engagement

Gather and track your NPS^® score to reward your promoters and identify your detractors

Gather customer feedback:

Read customer’s feedback in their own words in real-time
Automate feedback segmentation based on the score they provide
Search for topics and keywords to see the score and sentiment shared by respondents

Track your Net Promoter Score^®:

Identify the key drivers that impact customer opinion
Identify opportunity gaps to improve your offerings
Benchmark NPS^® score with your previous results and across the industry

Analyze

Understand the complete story behind the responses

Text Analytics:

Understand the reason behind the score: translate a large volume of text into actionable insights
Learn which factor had an impact on their Net Promoter Score^®
Eliminate the risk of bias with open-ended feedback

Sentiment Analytics:

Identify and decode the prevalent sentiment in their feedback
Automatically assign sentiment scores to the responses as they turn up
Never miss any potential issue – Leverage word cloud to gain deep insight into customer sentiment

Reporting:

Create a role-specific dashboard to deliver the right insight to the responsible team/employee
Share reports across teams using a secure portal

Act

Close the feedback loop by taking the required action. Focus on re-engaging your customers and establishing a strong relationship.

Predictive Analytics:

Understand customer behavior and predict customer actions.
Identify at-risk customers, and cross-sell or upsell opportunity gaps.

Close the Loop :

Reduce time to action with real-time notifications delivered straight into your inbox.
Adopt the strategies and suggestions offered by our advanced analytics based on the NPS^® score and verbatim provided by respondents.

Customer engagement strategies to boost loyalty

Simplest NPS^® software backed up by advanced analytics
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Reach global audience:

Engage with the audience at where they are using the channels they prefer. With Voxco, you can reach a global audience via

Email
SMS
Website pop-up
Offline Surveys

Conduct Sentiment Analysis:

Explore the open feedback and understand what customers think and feel about their journey.

Turn unstructured text data into concise reports.

Track and Predict future outcomes:

Track your at-risk customers. Predict customer behavior and potential outcome.

Decide the best course of action to win over customers.

Role-based Dashboard:

Share the right information with the relevant team using a role-based dashboard.

Leave comments for team members and share the active link of the dashboard with every employee responsible

Multi-language capabilities:

Conduct surveys without any language restriction. Build your surveys in any Unicode-supported language to reach any audience worldwide.

Real-time Triggers:

Be in touch with a current update with the dynamic Net Promoter Score^® dashboard. Get access to data in real-time. The dashboard also contains the keywords most frequently present in open-ended feedback.

Powerful reporting:

Use the dashboard to search for specific words/topics and analyze the percentage of sentiment. View the breakdown of NPS^® score, Sentiment split, and word cloud for an easy read.

AI & ML capabilities:

Use advanced analytics to analyze text feedback and understand what matters to your customers. Unveil unknown future trends and take meaningful actions.

Insight distribution with Role-based Dashboard:

Enables your employees and stakeholders to understand the insights and analyze the key drivers of customer experience with our role-based dashboard and empower them to take effective actions.

Easy to use:

Our simple drag-and-drop interface enables you to create your projects within seconds. No programming experience or coding is required to create simple or complex NPS^® surveys.

FAQs
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What is the Net Promoter Score^®?

“On a scale of 0 to 10, How likely are you to recommend our brand to a friend?” Net Promoter Score^® uses a single question to examine customer engagement, satisfaction, and loyalty. Based on the responses received, NPS^® divides the respondents into three categories – Promoters: with NPS^® 9 and 10 Passives: with NPS^® 7 and 8 Detractors: with NPS^® 0 to 6

What is a Net Promoter Score^®(NPS^®) Software?

NPS^® Software is a tool that enables a researcher to conduct an NPS^® survey and gather insightful data from their desired respondents. The software also empowers to measure and analyze the NPS^® data, create reports, and track changes over time.

What are the three Net Promoter Score categories?

The respondents are segmented into three categories: Promoters: These respondents are enthusiastic about your company and often give you a 9 or 10 score. They are advocates of your company. Passive: These respondents are generally satisfied with your company. But they are unlikely to recommend you to anyone. They usually give a Net Promoter Score^® of 7 or 8. Detractors: They are unhappy and unsatisfied customers. They give a score between 0 to 6 and are more likely to spread negative reviews about your company.

How to calculate Net Promoter Score^®?

The Net Promoter Score^® uses a simple formula NPS = Promoters% – Detractors%

Net Promoter Score®

Listen to the real voice of customers with NPS®

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