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VOXCO FOR MEDIA EXPERIENCE
Sophisticated Media Solutions for Primetime Experience
Media consumption has turned into binging in today’s date. Use customer insights to upgrade your content and personalize every moment across multiple devices with powerful Media Solutions.Â
30%
growth in ROI
15%
jump in active members
20%
lower churn
Trusted by 500 + brands worldwide
Combine omnichannel feedback with intelligence analytics to accelerate business vision and stay on top of the competitive market.
Redesign Media Experience with Voxco
Voxco Insights Platform empowers you to learn about your audience preferences and tailor your offerings that exceed their expectation. Retain existing customers and entice new subscribers with a quality viewer experience.
The Voxco Advantage
Omnichannel communicationÂ
Offer a seamless and connected experience across every channel by centralizing customer data & creating a holistic view of customers.Â
Flexible hosting
Voxco enables you to choose your hosting option according to your business needs. SaaS extends its data capacity to suit your growing business needs. With on-premise, you have control over customer data and who has access to the data.
10Mn+ verified respondents
Leverage Voxco Audience to create a sample that represents your target audience to gather meaningful insights so you can confidently make decisions.Â
User-friendly platform
Voxco is a no-code platform, meaning you require no technical experience to navigate through the platform. This reduces the time to learn how to operate and delivers results faster.Â
24X7 Professional Service
Our support team is available whenever you need them to help you onboard and build expertise.
One-stop Media Solutions
Transform every moment into an opportunity to drive retention and revenue with Voxco’s Omnichannel Media Solutions.
Gather what customers have to say
Listening to customers’ thoughts and opinions can help create a media & entertainment platform that your viewers will love and enjoy spending their time on.
- Voxco’s survey tool allows you to collect customer feedback via online, offline, or phone surveys.Â
- Create surveys for every use case and solicit feedback at key moments to bring customers’ voices to the center of decision making.Â
- Gather customer insights across transactions, interactions, social, purchase history, etc., to understand users’ preferences and forecast future needs.
- Gain visibility of complete customer data with an integrated view. Create unique customer profiles based on parameters such as search history, watch history, previous interactions, purchase history, preferred genres, artists, etc.Â
- Segment customers on activity or preference and deploy predictive models to identify opportunities for cross-selling, reactivation, or upsell.Â
- Identify key drivers & pain points of user experience using sentiment analytics to know where you need to improve.Â
Create a unified viewer experience
Understand different trends and patterns of users across different devices, shows, or times to engage them and maximize customer lifetime value.Â
Personalize every moment
Personalized content & relevancy is the key to customer loyalty in the world of media. Offer recommendations in real-time to hook users with your brand and keep them coming back.
- Voxco’s survey tool allows you to collect customer feedback via online, offline, or phone surveys.Â
- Create surveys for every use case and solicit feedback at key moments to bring customers’ voices to the center of decision making.Â
- Gather customer insights across transactions, interactions, social, purchase history, etc., to understand users’ preferences and forecast future needs.
- Equip employees with advanced analytics to identify patterns in customer journey & understand user’s preferences – artists, directors, genres, etc. Tailor content to offer them personalized & relevant recommendations at all times.Â
- Leverage close-loop feedback & empower employees to step in and help unhappy customers or reward satisfied customers. Make customers feel heard by responding in a timely manner.Â
- With a role-based dashboard share the right information with the right agent in real-time. Empower agents to fix issues before it escalates and deliver an exceptional experience in real-time.
Empower the workforce to stand out
Stay ahead of the competition by delivering on the expectations of your viewers. Create a memorable experience every time a user engages with your platform so that they keep coming back.Â
+ Intuitive Dashboard
+ Advanced Analytics
+ Close-loop Feedback
Cogeco used Voxco to receive targeted music feedback from their listeners & update their playlists all within two days.