Measure &
Improve Patient
Experience

Deliver patient-centric care with powerful surveys –
Understand patient needs, align caregivers & pinpoint care quality improvement opportunities.

Trusted by the Top 50 Market Research firms & Global Brands in 40+ countries since 1976

Turn every touch point into a positive patient experience

Foster a culture of patient-centric care

Use insights to set best practices & processes

Why is Voxco your best bet for listening to the Voice of the Patient?

Voxco offers you an unparalleled omnichannel survey solution that can handle both mandatory HCAHPS & non-HCAHPS surveys.

Why do you need to do both?

There’s consensus that positive patient experiences improve organizational health – They help reduce patient churn, improve employee engagement & lead to higher referrals.

While organizations continue to employ mandated surveys such as HCAHPS for measuring patient experience, there is a growing realization that the HCAHPS needs to be modernized:

• It captures only a fraction of the factors influencing patient experience
• Results can take more than a month and there is no way for the care team
to detect patient issues and intervene in real time
• There is no digital mode available
• Survey length induces fatigue, leading to falling response rates
• It assumes patient literacy & competence in English language

Voxco helps you tide over these limitations.

Patient experience leaders at your organisation can now create engaging, multilingual non-HCAHPS web surveys with sophisticated logic to go beyond simplistic HCAHPS scores. Get real-time responses, track additional patient metrics & use dashboard analytics to discover actionable insights. Seamlessly pair web surveys with in-hospital or in-moment face to face surveys using Voxco mobile offline.

As for HCAHPS, our best-in-class dialer remains the ideal way to reach your patients.

The Voxco Advantage

The comprehensive omnichannel solution to maximize your chances of reaching patients
One integrated platform for phone, web & face to face surveys. Outreach calls, welcome calls, patient satisfaction, and home health agency surveys are a breeze with our TCPA compliant Voxco dialer.

Hosting and flexibility
Need a SaaS plan or on-premise deployment options for security or privacy reasons? We can do both! We offer truly competitive pricing and a very flexible licensing model.

Premium Service and Support, a call or click away
Exceptional support & call center guidance so that you can maximize your efficiency. We provide launch and transition assistance.

Dive Deeper into Data with dynamic dashboards & analytics
Drag & drop functionality to create custom cross tabs & measure statistical significance. Turn crosstabs into compelling Visual data stories in real time with one-click charts, images & videos.

Subject matter expertise from our team
We proudly service many clients within the patient care, medical, and healthcare industry. We have been providing top shelf survey software to clients for 40+ years.

“Managing Patient Experience during a pandemic”

Secure & Confidential

Enabling you to be HIPAA Compliant
We’ve put administrative, physical & technical safeguards in place to keep patient health information (PHI) confidential & secure.

Enabling you to be SOC 2 Compliant
Regular third-party audits to ensure our platform meets the security, availability, processing integrity, and confidentiality standards set by the AICPA.