Bridging the Gap: How Academic and Industry Researchers Can Learn From Each Other
Bridging the Gap: How Academic and Industry Researchers Can Learn From Each Other SHARE THE ARTICLE ON Table of Contents Whether your environment is academic
Take a peek at our powerful survey features to design surveys that scale discoveries.
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Get exclusive insights into research trends and best practices from top experts! Access Voxco’s ‘State of Research Report 2024 edition’.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Get exclusive insights into research trends and best practices from top experts! Access Voxco’s ‘State of Research Report 2024 edition’.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
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Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
The world of healthcare has changed, with technology transforming healthcare delivery and the traditional patient experience (PX). Healthcare Call Center Solutions can be a key touchpoint in a patient or members’ journey with a healthcare organization, and be a driver for patient satisfaction.
Healthcare Call Centers or BPO’s (Business process outsourcing) essentially take care of certain tasks to support medical staff and healthcare organizations. Typically a healthcare call center handles activities like billing, transcriptions, customer support, and even sales.
Despite their primary area of concern being people, healthcare organizations like hospitals, health plan providers and pharmaceutical companies have not been able to provide a personalized healthcare experience and thus are not considered customer-centric enough. Healthcare call centers can help change that.
See what question types are possible with a sample survey!
Healthcare call centers have distinct objectives and KPIs. Patients are likely to view your call center as part of their patient or member journey with your organization, which is why the engagement standards for healthcare contact centers is much higher.
Delivering a personalized healthcare experience to the patients, which is compassionate and effective is of the highest priority for these institutions. Agents working for healthcare call centers will need to be trained to deal with life-or-death situations, and the right information on their dashboards can be critical.
Claim processing is critical for healthplan providers, and a poor experience at this touchpoint is a huge factor in customer churn. Voxco’s Healthcare call center software can help manage a large number of callers via our IVR and CATI Software, minimizing the chance of a customer having a negative experience.
Healthcare organizations need to process vast amounts of medical records daily. Medical coding and billing is a complicated affair, with out of pocket costs being different for every patient and procedure. Voxco’s analytics and dashboard software can provide healthcare call center teams with the right details at the right time to ensure productivity remains high when dealing with medical codes and billing.
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Bridging the Gap: How Academic and Industry Researchers Can Learn From Each Other SHARE THE ARTICLE ON Table of Contents Whether your environment is academic
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