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White Paper on NPS®

Driving Actionability from your NPS® Score

Leverage NPS® data to tailor experiences that are not merely satisfactory, but remarkable.

This white paper, by Hindol Basu (GM, Voxco Intelligence), delves into the ways in which you can extract powerful insights from your NPS® data so as to maximise growth and boost lifetime value. 

Read our white paper to learn the following: 

  1. How to Improve your NPS® Score
  2. Ways to Conduct NPS® Driver Analysis 
  3. Ways to get more out of NPS® with Text and sentiment analysis (Open-ended feedback analysis)
  4. How to use Individual-level Statistical Modelling to Identify NPS® Drivers
  5. How to use Aggregate-level Statistical Modelling to Identify NPS® Drivers
  6. How to create long-term customer value via NPS®

Get to Know Our Author

Driving Actionability from your NPS Score NPS

Hindol Basu

GM, Voxco Intelligence

Hindol Basu brings in 20+ years of analytics consulting experience spanning multiple industry verticals and markets. Hindol holds a bachelor’s in engineering from IIT Kharagpur and an MBA from IIM Bangalore. He is also an avid contributor to several analytics and machine learning publications.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.