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Sammeln Sie Kundenfeedback von Online-Kanälen wie Social Media, E-Mail, Webumfragen oder Pop-ups.
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Umfragedaten mit Live-Dashboards Analysieren, detaillierte Berichte und führen komplexe statistische Analysen durch.
Die Voxco Research Cloud™ maximiert Ihre Möglichkeiten, die Befragten zu erreichen. Alle Modi sind Teil einer zentralisierten Omnichannel-Plattform, so dass die Daten unabhängig davon, wie Sie die Befragten befragen, am selben Ort bleiben (sogar lokal bei Ihnen vor Ort!)
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Frost & Sullivan conducted 100k surveys across 300 industries annually with Voxco
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Umfragesoftware ist eine Art von Anwendung, die das Entwerfen, Bereitstellen und Analysieren von Umfragen erleichtert. Es handelt sich um ein Datenerfassungstool, das den Prozess der Einholung von Feedback vereinfacht, indem es Unternehmen Umfragetools zur Verfügung stellt, die eine reibungslose Umfrageerfahrung ermöglichen.
Umfragesoftware kann für eine Reihe von verschiedenen Zwecken verwendet werden, darunter:
Different survey software solutions have different feature sets and capabilities. Organizations should aim to select the best survey software based on which solution will best meet their needs and requirements. For example, if you require a survey solution that can collect feedback through multiple channels while storing it on a single integrated platform, you will require an omnichannel survey software.
Es gibt zwei Haupttypen von Umfragesoftware, nämlich Online-Umfragesoftware und Offline-Umfragesoftware. Lassen Sie uns die beiden kurz untersuchen:
Online-Umfragesoftware
Online-Umfragesoftware ist ein Tool, mit dem Sie durch die Verwendung von Online-Umfragen oder -Formularen umsetzbare Erkenntnisse aus Umfragedaten sammeln können. Sie erfolgen normalerweise in Form von E-Mail-Umfragen, Website-Umfragen und Umfragen/Umfragen in sozialen Medien. Online-Umfragesoftware unterscheidet sich geringfügig von Offline-Umfragesoftware, die es den Befragten auch ermöglicht, Umfragen und Formulare auszufüllen, wenn keine Live-Internetverbindung besteht.
Offline-Umfragesoftware
Offline-Umfragesoftware ist ein Tool, das die Durchführung von Umfragen auch ohne Internetverbindung ermöglicht. Offline-Umfragen werden häufig in Form von persönlichen oder telefonischen Umfragen durchgeführt. Offline-Umfragesoftware kann für die Befragten bequemer sein, da sie ihnen die Möglichkeit gibt, auch ohne eine Live- oder stabile Internetverbindung auf Umfragen zu antworten und ihnen gleichzeitig alle Vorteile einer Online-Umfragesoftware biete
Im Folgenden sind einige der wichtigsten Funktionen der Umfragesoftware aufgeführt:
Umfragevorlagen
Mit der Umfragesoftware haben Sie Zugriff auf vorgefertigte Umfragevorlagen, die die Erstellung und Gestaltung von Umfragen vereinfachen. Die Software verfügt über eine Umfragevorlagenbibliothek mit häufig verwendeten Umfragen wie der Net Promoter Score-Umfrage, der Customer Effort Score-Umfrage und der Customer Satisfaction Score-Umfrage. Umfragevorlagen beschleunigen das Erstellen von Umfragen, da Sie einfach eine Umfragevorlage auswählen und an Ihre Bedürfnisse anpassen können, anstatt eine Umfrage von Grund auf neu zu erstellen.
Umfrage-Generator
Ein Umfrage-Generator ist ein Umfragetool, das normalerweise eine Drag-and-Drop-Oberfläche für viele verschiedene Aufgaben verwendet, z. B. Umfragedesign, Fragenmorphing und Umfragevorschau. Obwohl das Verhalten der Umfrage von anderen Bedingungen abhängig ist, kann der Umfrageersteller die Funktion und das Front-End-Erscheinungsbild der Umfrage erstellen.
Mehrsprachige Fähigkeiten
Bei der Durchführung von Recherchen zu einer Zielgruppe, die mehrere Sprachen spricht, ist ein mehrsprachiges Umfragetool unerlässlich. Die beste Umfragesoftware ermöglicht es Ihnen, Umfragen auf der ganzen Welt durchzuführen, indem Sie den Prozess der Erstellung von Umfragen in mehreren Sprachen vereinfachen, sodass Sie keine Übersetzer einstellen müssen, um Ihre Umfrage in verschiedenen Sprachen zu erstellen.
Umfragelogik
Umfragelogik ist eine Funktion, mit der Befragte automatisch Abschnitte einer Umfrage überspringen können, die auf sie nicht zutreffen. Wenn beispielsweise ein Abschnitt Ihrer Umfrage nur auf Befragte einer bestimmten Altersgruppe zutrifft, wird dieser Abschnitt der Umfrage nicht angezeigt. es wird übersprungen.
Datenanalyse
Die Datenanalyse ist ein weiteres Online-Umfragetool, das den Vermessungsprozess unterstützt. Verschiedene Umfragesoftware verfügt über unterschiedliche Datenanalysefunktionen, die von der Anzeige grundlegender Zusammenfassungen bis hin zur Durchführung fortgeschrittenerer Analysen wie Kreuztabellen, Gewichtung und andere multivariate statistische Techniken reichen können.
Multimedia-Unterstützung
Mit der besten Umfragesoftware können Sie Multimedia in Ihre Umfrage einbinden. Dazu gehören Medien in Form von Bildern, Audioclips und Videoclips. Dies ist ein nützliches Umfragetool, mit dem Sie interessante und interaktive Umfragen erstellen können, die die Teilnehmer motivieren.
Um wettbewerbsfähig zu bleiben, müssen Unternehmen ständig Feedback von ihren Kunden einholen. Dies ermöglicht ihnen, ihre Produkte und Dienstleistungen zu optimieren, um die Erwartungen der Kunden zu erfüllen. Umfragesoftware erleichtert diese Datenerfassung und -analyse, sodass Unternehmen umsetzbare Erkenntnisse gewinnen können, die ihnen helfen, die End-to-End-Kundenreise zu verbessern.
Um die Bedeutung von Umfragesoftware zu verstehen, werfen wir einen Blick auf einige ihrer wichtigsten Vorteile:
Umfragesoftware kann für mehrere Anwendungsfälle entsprechend den Geschäftsanforderungen verwendet werden. Regelmäßiges Feedback ist für jedes Unternehmen notwendig, um seinen Mitbewerbern einen Schritt voraus zu sein. Hier sind die wenigen Anwendungsfälle für eine Umfragesoftware:
Kundenerfahrung
Unternehmen müssen sicherstellen, dass die Kunden mit den Produkten oder Dienstleistungen zufrieden sind, um wiederkehrende Einnahmen zu erzielen. Die Kosten für die Neukundengewinnung sind 5-mal höher als für die Kundenbindung. Durch die Verwendung von Umfragesoftware zur Durchführung von Umfragen zur Kundenerfahrung können Unternehmen die Kundenwahrnehmung verstehen, ihre Anforderungen grafisch darstellen und Strategien entwickeln, um ihre Anforderungen in Echtzeit zu erfüllen.
Marktforschung ist ein entscheidender Bestandteil jedes Unternehmens, da sie Einblicke in die Wettbewerbslandschaft, Chancen, Markenwahrnehmung liefert oder strategische Entscheidungen wie den Eintritt in ein neues Produkt oder einen neuen Markt erleichtert. Die regelmäßige Durchführung von Marktforschungsumfragen mit Umfragesoftware hilft Unternehmen, ihre Marken-, Kunden- und Wettbewerbswahrnehmung in Echtzeit zu verfolgen.
Wenn Mitarbeiter die Arbeitskultur lieben, tragen sie mit mehr Enthusiasmus bei. Das Nachverfolgen von Mitarbeiterengagement, Stimmung und Zufriedenheit durch die Durchführung regelmäßiger Umfragen zur Mitarbeitererfahrung mit Umfragesoftware ist zu einer Anforderung geworden. Führungskräfte können tief in die Mitarbeiterleistung eintauchen und sie mit anderen Kennzahlen vergleichen, um sicherzustellen, dass die Abwanderungsrate kontrolliert wird und die Arbeitskultur positiv ist.
Survey software is a type of application that facilitates the designing, deploying, and analysis of surveys. It is a data collection tool that simplifies the process of obtaining feedback by providing organizations with survey tools that enable a frictionless surveying experience.
Survey software can be used for a range of different purposes, including:
Different survey software solutions have different feature sets and capabilities. Organizations should aim to select the best survey software based on which solution will best meet their needs and requirements. For example, if you require a survey solution that can collect feedback through multiple channels while storing it on a single integrated platform, you will require an omnichannel survey software.
There are two major types of survey software, namely online survey software and offline survey software. Let’s briefly explore the two:
Online survey software is a tool that allows you to collect actionable insights from survey data through the use of online surveys or forms. They usually take the form of email surveys, websites surveys, and social media polls/surveys. Online survey software is slightly different from offline survey software that also allows respondents to fill out surveys and forms in the absence of a live internet connection.
Offline survey software is a tool that facilitates conducting surveys even with the absence of an internet connection. Offline surveys often take the form of surveys conducted face-to-face or through the phone.
Offline survey software can be more convenient for respondents as it gives them the ability to respond to surveys even without a live or stable internet connection while providing them with all the benefits that an online survey software would.
The following are some key features of survey software:
Survey software gives you access to pre-built survey templates that simplify the creation and designing of surveys. The software will have a survey template library with commonly used surveys such as Net Promoter Score survey, Customer Effort Score survey, and Customer Satisfaction Score survey. Survey templates quicken the process of creating surveys as you can just select a survey template and customize it to your needs rather than creating a survey from scratch.
A survey builder is a survey tool that typically uses a drag-and-drop interface for many different tasks such as survey designing, question morphing, and survey previewing. Although it relies on other conditions to set how the survey behaves, the survey builder can create the function and front-end look of the survey.
When conducting research of a target audience that speaks multiple languages, it is integral to have a survey tool that has multilingual capabilities. The best survey softwares will allow you to conduct surveys around the world by simplifying the process of creating surveys in multiple languages, eliminating the need for you to hire translators to create your survey in different languages.
Survey logic is a feature that allows respondents to automatically skip sections of a survey that aren’t applicable to them. For instance, if a section of your survey is only applicable to respondents of a specific age demographic, those who don’t qualify as a part of this demographic will not be shown this section of the survey; it will be skipped.
Data analysis is another online survey tool that assists the surveying process. Different survey software have different data analysis capabilities that can range from showing basic summaries to conducting more advanced analysis’ such as cross-tabulation, weighting, and other multivariate statistical techniques.
The best survey software allows you to incorporate multimedia into your survey. This includes media in the form of images, audio clips, and video clips. This is a useful survey tool that allows you to create interesting and interactive surveys that keep respondents engaged.
In order to remain competitive, businesses need to constantly collect feedback from their customers. This allows them to optimize their products and services to meet customer expectations. Survey software facilitates this data collection and analysis so that businesses can obtain actionable insights that help them improve the end-to-end customer journey.
To understand the importance of survey software, let’s take a look at some of its key advantages:
Survey software can be used for multiple use cases according to the business requirements. Regular feedback is necessary for any business to stay ahead of it’s competitors. Here are the few use cases for a survey software:
Businesses need to ensure that the customers are satisfied with the products or services in order to generate recurring revenue. The cost of acquiring a new customer is 5 times more than retaining a customer. Using survey software to conduct customer experience surveys enables organizations to understand customer perceptions, graph their requirements and strategize to meet their requirements in real time.
Market Research is a crucial part of any business as it provides insights about the competitive landscape, opportunities, brand perception or makes strategic decisions like entering a new product or market easier. Conducting market research surveys using survey software on a regular basis helps organizations to keep track of their brand, customer and competition perception in real time.
When employees love the work culture, they contribute more enthusiastically. Keeping a track of employee engagement, sentiment and satisfaction by conducting regular employee experience surveys using survey software has become a requirement. Leaders can deep dive into employee performance and compare it with other metrics to ensure that the churn rate is controlled and work culture is positive.
Survey software is a type of application that facilitates the designing, deploying, and analysis of surveys. It is a data collection tool that simplifies the process of obtaining feedback by providing organizations with survey tools that enable a frictionless surveying experience.
Survey software can be used for a range of different purposes, including:
Businesses today rely on customer feedback to provide a good customer experience and to remain competitive within their industry. Customer feedback surveys allow organizations to collect customer feedback regarding a specific goal. For instance, if a business wants to measure the levels of customer loyalty among their customer base, they can use the survey software to conduct a Net Promoter Score Survey.
As the name suggests, employee satisfaction surveys allow businesses to collect feedback from their workforce to measure and analyse their satisfaction levels in regard to their workplace/organization. Such surveys are vital to ensure that employees remain happy because satisfied employees deliver better output and are also more loyal toward their organization.
Survey software is commonly used to conduct market research surveys. These surveys are used by businesses to understand different aspects of their target market. This allows them to make customer-centric decisions such as setting the optimal price for their product based on customer feedback.
Post-event surveys are sent to attendees after an event to measure their satisfaction in regard to the event. This includes post-event surveys sent to attendees after online events such as a webinar or an online conference.
Customers churn is higher for most of the products due to the availibility of multiple options to switch to. Focusing on user experience while using the product, mapping customer journey throughout product and conducting regular in-product surveys using a survey software help organizations understand the painpoints and work on improving them.
Survey software are used by universities and non-profit organizations to conduct large scale & multi-year studies to understand impact of a certain parameter on society and it's people. In this case, informative research is conducted using multiple modes like phone, offline and online to improve their dataset and the use of an omnichannel survey software becomes a must.
Market Research organizations that conduct large panel studies have to collect data from multiple data sources quickly. These organizations use CATI survey software to conduct large scale studies in short amount of time.
During elections or any kind of major events, research organizations or media companies try to gauge the sentiment of the general public using opinion or polling research using a survey software. Using such a study, the organizations try to predict certain outcomes with a certain accuracy.
Government conducts surveys to understand the citizen's sentiment towards it's services. Well promoted, large scale regular surveys conducted using an omnichannel survey software help government to understand the major requirements and strategize to provide long-term benefits for it's population.
Different survey software solutions have different feature sets and capabilities. Organizations should aim to select the best survey software based on which solution will best meet their needs and requirements. For example, if you require a survey solution that can collect feedback through multiple channels while storing it on a single integrated platform, you will require an omnichannel survey software.
There are two major types of survey software, namely online survey software and offline survey software. Let’s briefly explore the two:
Online survey software is a tool that allows you to collect actionable insights from survey data through the use of online surveys or forms. They usually take the form of email surveys, websites surveys, and social media polls/surveys. Online survey software is slightly different from offline survey software that also allows respondents to fill out surveys and forms in the absence of a live internet connection.
Offline survey software is a tool that facilitates conducting surveys even with the absence of an internet connection. Offline surveys often take the form of surveys conducted face-to-face or through the phone. Offline survey software can be more convenient for respondents as it gives them the ability to respond to surveys even without a live or stable internet connection while providing them with all the benefits that an online survey software would.
The following are some key features of survey software:
Survey software gives you access to pre-built survey templates that simplify the creation and designing of surveys. The software will have a survey template library with commonly used surveys such as Net Promoter Score survey, Customer Effort Score survey, and Customer Satisfaction Score survey. Survey templates quicken the process of creating surveys as you can just select a survey template and customize it to your needs rather than creating a survey from scratch.
A survey builder is a survey tool that typically uses a drag-and-drop interface for many different tasks such as survey designing, question morphing, and survey previewing. Although it relies on other conditions to set how the survey behaves, the survey builder can create the function and front-end look of the survey.
When conducting research of a target audience that speaks multiple languages, it is integral to have a survey tool that has multilingual capabilities. The best survey softwares will allow you to conduct surveys around the world by simplifying the process of creating surveys in multiple languages, eliminating the need for you to hire translators to create your survey in different languages.
Survey logic is a feature that allows respondents to automatically skip sections of a survey that aren’t applicable to them. For instance, if a section of your survey is only applicable to respondents of a specific age demographic, those who don’t qualify as a part of this demographic will not be shown this section of the survey; it will be skipped.
Data analysis is another online survey tool that assists the surveying process. Different survey software have different data analysis capabilities that can range from showing basic summaries to conducting more advanced analysis’ such as cross-tabulation, weighting, and other multivariate statistical techniques.
The best survey software allows you to incorporate multimedia into your survey. This includes media in the form of images, audio clips, and video clips. This is a useful survey tool that allows you to create interesting and interactive surveys that keep respondents engaged.
In order to remain competitive, businesses need to constantly collect feedback from their customers. This allows them to optimize their products and services to meet customer expectations. Survey software facilitates this data collection and analysis so that businesses can obtain actionable insights that help them improve the end-to-end customer journey.
To understand the importance of survey software, let’s take a look at some of its key advantages:
1.
The best survey solutions facilitate the creation of professional surveys while simplifying the process of survey creation significantly.
2.
A lot of survey solutions will have an existing network of respondents across different categories such as demography, geography, industry, and profession. When you use such a survey solution, you have access to their network of respondents which can be a huge advantage if you lack an existing pool of respondents.
3.
Another advantage is that survey software can analyse and extract insights in real-time, even when working with a complex combination of datasets.
4.
Although most survey software have a library of pre-built survey templates, these templates can be customized to meet your requirements. Additionally, the best survey softwares even allow organizations to brand their surveys.
5.
One of the most eminent benefits of survey software is that it is cost-effective and allows surveys to be replicated and distributed at a low cost. Additionally, compared to manual surveys, online surveys require a much smaller team of personnel, which further reduces costs.
Survey software can be used for multiple use cases according to the business requirements. Regular feedback is necessary for any business to stay ahead of it’s competitors. Here are the few use cases for a survey software:
1.
Businesses need to ensure that the customers are satisfied with the products or services in order to generate recurring revenue. The cost of acquiring a new customer is 5 times more than retaining a customer. Using survey software to conduct customer experience surveys enables organizations to understand customer perceptions, graph their requirements and strategize to meet their requirements in real time.
2.
Market Research is a crucial part of any business as it provides insights about the competitive landscape, opportunities, brand perception or makes strategic decisions like entering a new product or market easier. Conducting market research surveys using survey software on a regular basis helps organizations to keep track of their brand, customer and competition perception in real time.
3.
When employees love the work culture, they contribute more enthusiastically. Keeping a track of employee engagement, sentiment and satisfaction by conducting regular employee experience surveys using survey software has become a requirement. Leaders can deep dive into employee performance and compare it with other metrics to ensure that the churn rate is controlled and work culture is positive.
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