Voxco IVR Survey Software

Best in class interactive voice response survey system. Boost productivity by using smart omnichannel routing, advanced call queue management & automated workflows.

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Advanced
Call Routing

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On-Premise/
Cloud Hosting

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Live
Dashboards

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CRM/CTI
Integration

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Mehr als 450 globale Marken in über 40 Ländern vertrauen uns bereits

Mit der Voxco IVR-Umfragesoftware steigern Sie die
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Produktivität.   

Seien Sie 24 Stunden erreichbar.

Managen Sie Spitzenanrufvolumen   

Verbessern Sie die Omnichannel-CX.

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Voxco IVR ist die perfekte Lösung für
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Contact Centers

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Call Centers

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Unternehmen

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Brands

99.99% verbesserte Betriebszeit

25+ Jahre Erfahrung

On-Premise / Cloud Hosting-Optionen

Kostengünstige IVR-Umfragen & Messaging

Cost-effective IVR surveys & messaging

Voxco IVR ist ein Interactive Voice Response-System auf dem neuesten Stand der Technik. Es bietet Ihnen eine einfache und kostengünstige Möglichkeit, selbst ausfüllende Umfragen und automatische Nachrichten an ein breites Publikum zu liefern.

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Fragebögen beantworten die Befragten im Umfragemodus jederzeit durch einfache Touch-Ton-Interaktion auf ihrem Telefon.

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Im Messaging-Modus sendet das Voxco IVR-System Nachrichten für Kundenzufriedenheitsprogramme.

Improve survey response rates with multiple Self-completion survey modes:

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Inbound-Modus

Verwalten Sie eingehende Anrufe von Teilnehmern. Sammeln Sie Antworten über eine Tastatur. Basierend auf einer permanenten Telefonnummer ist Voxco ideal für Kunden- und Patientenzufriedenheitsprogramme.

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Outbound-Modus

Sammeln Sie Kundenfeedback in Umfang mit selbstausfüllenden vorab aufgezeichneten IVR-Umfragen. Ideal zum Messen der Kundenzufriedenheit über mehrere Berührungspunkte hinweg.

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Mixed mode

Conduct self-administered IVR surveys while managing incoming CATI calls with call hold, intelligent routing or self serving options.

Boost Productivity. Set up IVR system instantly! Access the most user friendly IVR System used by 450+ brands around the world.

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VOXCO CATI Befragungssoftware

> Call Management  

> Advanced Call Queue

> Remote Coaching Optionen

>  Advanced Reporting

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VOXCO Cloudbasierte DIALER

>  Predictive Dialer 

>  Preview Dialer 

>  Hybrid Dialer 

>  Power Dialer

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Hear what our customers say about us
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IVR Survey, also known as Interactive Voice Response Survey is a customer feedback method used by companies that have a customer support centre. To know that the service delivered to customers can achieve customer satisfaction, companies carry out IVR surveys using IVR survey software. As listening and responding to customers is crucial for any company to thrive, they carry out such satisfaction surveys where Interactive voice response survey helps. IVR survey technologies and the popular methods to carry out such satisfaction surveys. 

IVR survey technology is pre-recorded phone calls where customers can interact with an automated voice. This voice will give the customers pre-defined options to choose from and customers can make use of numbers to make their choices. Interactive Voice Response surveys can take responses via touchpads or even voice recognition technologies.

Interactive Voice Response survey technology can be used in banking payments, mobile purchases, services, weather updates, etc.  As these are pre-recorded responses, IVR survey software cuts the time required for customers to solve their queries as they don’t have to talk directly to an agent. 

Functionalities of Interactive Voice Response Survey Software:

  • Personalize your IVR message – IVR survey software lets you customize your message according to need
  • Use pre-recorded IVR survey message –you can pre-record messages so that actual interaction time is less
  • Collect information of callers who interact with your IVR survey software 
  • Automate customer support –IVR survey technology makes it easy to interact with customers
  • Value-based call prioritization –IVR survey software forwards the calls based on their values
  • Connecting calls to right agents –IVR software forwards the calls to the right agents
  • High call volumes –IVR promotes a high quantity of calls solving more customer issues
  • Enhance company image –this in return adds value to the company image

IVR survey technology allows companies to connect to their customers through automated pre-defined messages to which they respond. Let’s look at some benefits of IVR survey software:

As we know Interactive Voice Response survey plays a vital role in understanding to what extent your services are being useful for the customers. Let us take a look at some common questions asked during the survey:

Every business depends on customer satisfaction and what’s the best way than taking their feedback to improve your IVR customer satisfaction survey. Well, the more responses the better. Here are some best practices to attract more responses to your IVR survey:

Voxco bringt Voxco Intelligence auf den Markt, eine codefreie Datenanalyseplattform ​