Questionnaire : Types, Examples & How to design Try a free Voxco Online sample survey! Unlock your Sample Survey SHAR ...
Testen Sie eine kostenlose Voxco Online-Beispielumfrage!
SHARE THE ARTICLE ON
A cloud contact center is a third party hosted software used by enterprises to handle the inbound and outbound customer query calls. A cloud based contact center can be used to handle queries from multiple channels like online, phone, social media or text. It can be deployed in a minimal amount of time and with a low upfront capital investment. A cloud contact center supports the contact center by enhancing the modern capabilities of the center.
Applications hosted in Cloud Contact Center are:
Additionally, Cloud Contact Centers also have technology for workforce management (WFM), CRM, analytics, etc. Newer cloud-based contact centers are facilitating the workflow and making the purpose of the contact center more powerful and cost-effective.
See Voxco in action
Cloud Contact Center comprises tools and services which make communication easy and quick in today’s digital world. Until the advancement in technology, the traditional contact center infrastructure was expensive, requiring maintaining the redundant hardware. However, modern and advanced alternative Cloud Contact Center software has transformed the call center infrastructure more powerful and affordable.
Moving on from traditional infrastructure to a cloud-based contact center infrastructure promises great reliability, cost-efficiency, and multiple functionalities. However, you should be well aware of what features/requirements to look for when selecting a cloud provider.
Voxco’s Contact center solution ensures minimal downtime.
Voxco’s cloud contact center can be used in an on-premise setting which ensures the highest safety, greater control and enhanced flexibility. With On-Premise hosting, control all interactions with your database. Experience greater agility and enhanced productivity without compromising on security.
With cloud-hosted contact center solutions, experience flexibility to scale up or down with minimal efforts. With minimal downtime, deliver great customer experiences round the clock. The user-friendly cloud center software requires no IT team involvement.
Effectively manage your contact center with Hybrid hosting options. Experience enhanced scalability options while ensuring highest database security.
With TCPA compliant systems used by world’s leading phone survey centers, you can ensure the highest safety standards for your database. Voxco’s cloud contact center can handle all the local security requirements around the world.
Download the report to access Forrester's recommendations for selecting a VoC vendor