Customer Satisfaction Survey

Uncover the key drivers of customer satisfaction with our expert written survey template. Fill out the form to access the survey template.

Survey Templates 04

What is Customer Satisfaction? 

Customers interact with your brand in multiple ways. The customer’s overall level of satisfaction while interacting with your product or offering in any way is termed as customer satisfaction. 

Download our Customer Satisfaction Survey Template

Why is customer satisfaction important?

Customers switching companies cost organizations a total of $1.6 trillion annually. But why do customers switch? 

Because companies are not able to match customer expectations – a problem that can be easily resolved by conducting regular customer feedback surveys. The top reasons why customer satisfaction matter are pointed as below: 

Important indicator for customer repurchase decisions :

If customers are happy with the interactions with the brand, it will lead to continuous repurchase cycle leading to improved profits over the long run. 

Lower customer churn & Improve customer lifetime value:

A ‘totally satisfied customer’ contributes 2.6 times more revenue than a ‘somewhat satisfied customer’. Furthermore, a ‘totally satisfied customer’ contributes 14 times more revenue than a ‘somewhat dissatisfied customer’. Satisfied customer leads to improve Customer lifetime value for any brand. 

Cheaper to retain customers than acquire new ones : 

It costs six to seven times more to acquire new customers than it does to retain existing customers. Therefore, it is profitable to ensure your current customers are satisfied. 

How can Voxco help in improving customer satisfaction scores?

Voxco has been used by customer-centric companies like Sephora, Yves Rocher, Mayo Clinic, American Health Association, Decathlon and many more to align customer expectations with customer service & offerings by intensive customer feedback collection. 

Omnichannel Surveys

Reach customers where they are 

Auto Triggering Surveys

Schedule surveys in advance to capture feedback at right moment 

Advanced Analytics

Track metrics that matter to you