What is CSAT Score? Definition, Formula, and More SHARE THE ARTICLE ON Table of Contents CSAT- an acronym for Customer Satisfaction, is a commonly-used key

The Role of AI in Enhancing Customer Experience SHARE THE ARTICLE ON Table of Contents We live in the age of artificial intelligence and machine

Are you acting on Customer Feedback? SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents Business growth depends

Customer lifecycle management SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents What is customer lifecycle management? Customer

CSAT – NPS® – CES SHARE THE ARTICLE ON Table of Contents Customer experience is a subjective term. It’s not necessary that every customer you

CSAT Score Formula SHARE THE ARTICLE ON Table of Contents What is CSAT? Customer Satisfaction Score, or CSAT, is a metric used by organizations to

Omnichannel Customer Experience SHARE THE ARTICLE ON Table of Contents What is an Omnichannel Customer Experience? An omnichannel customer experience refers to when customers can

The Future of Customer Experience Is 360°- Are You Ready? SHARE THE ARTICLE ON Table of Contents Did you know 86% of buyers are willing

How to improve your CSAT score? SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents Poor customer experience

What is Digital CX? Digital Customer Experience Ensuring an excellent digital customer experience can be tricky but an effective guide can help. Download Now SHARE

Customer Segments: Introduction, Its Types, and Examples SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents Customers include

What do you do with your customer’s feedback? SHARE THE ARTICLE ON According to a study conducted by Forrester in 2020, 61% of companies surveyed

Customer Experience Transformation in Retail SHARE THE ARTICLE ON Table of Contents What is Customer Experience Transformation in Retail? Customer experience transformation, or CX transformation,

With Actify Data Labs, data scientist turns AI champion to build solutions of tomorrow Software product companies have never been our calling card. India has