Customer experience management

Get the conversation going with your customers on every channel, ensure their experiences are positive and fix any issues that arise with Voxco’s customer experience management platform. Intelligent data collection and analytics give you a holistic picture of your CX, and help you drive change.

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Omnichannel customer experience management

An omnichannel platform which enables your business to meet your customers where they are.

Organizing and identifying calls made easy
Identifying barriers
Attracting qualified leads

Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or more 

Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.

Measure key drivers behind customer experience management

Want to know how your CX efforts are faring versus the competition? Check out our handy NPS and CES calculators!

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See what our clients say about Voxco

See what question types are possible with a sample survey!

The Voxco guide to Customer Experience

We’ve collated all you need to know about improving customer experience in a handy guide. Learn the do’s and dont’s of CX and learn how to uncover insights into your customers that can give you an edge over the competition.

Customer Experience Guide

Get a headstart on your CX improvement with our survey templates

Our survey template library is regularly updated and can help get your creative juices flowing! Choose from a wide range of use cases and verticals!

Get your free CX survey template

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See what question types are possible with a sample survey!

Features that make customer experience management a breeze

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Complaint with regulations
[Free Webinar Recording]

Be Remote Ready with Voxco CATI: Engage Agents, Supervisors & Respondents

Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.

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Customer Experience (CX) Metrics

Customer Experience (CX) Metrics SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents Introduction What is Customer Experience?

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Exit survey SHARE THE ARTICLE ON Table of Contents Instead of obsessing on churn rates, develop an ideal customer departure plan to gain valuable insights.

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social listening SHARE THE ARTICLE ON Table of Contents What is social listening? The technique of gathering data from social networks and forums on a

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How to Segment Customers

Segment Customers: Definition, Need, and Ways to Segmenting SHARE THE ARTICLE ON Share on facebook Share on twitter Share on linkedin Table of Contents As

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Exclusive Research Guide

See how Amazon, Uber and Apple enhance customer experience at scale

Hindol Basu 
GM, Voxco Intelligence

Webinar

How to Derive the ROI of a Customer Churn Model

30th November
11:00 AM ET