Conference Call

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What is a Conference Call?

A conference call is basically a telephone call in which several people can talk to each other at the same time. Also known as teleconference (TC), this call is dedicatedly tailored to allow a called party to either participate in the call or merely listen to it. As the conference call is conducted over phones and not in-person, this makes it a highly preferred option for virtual business meetings. It offers a great way of connecting with your workforce without meeting them face-to-face.

How does a Conference Call work?

As a conference call involves multiple participants in it, the calling party is responsible for adding participants to the call. However, participants can also join the conference call on their own by dialing a number that seamlessly connects them to a conference bridge. The conference bridges are specialized equipment that acts as virtual rooms for connecting several people (through telephone lines) to join meetings. While most conference calls are hosted online nowadays, but in absence of an internet connection landlines can be used.

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What are the essential components of a conference call?

Access Codes

Apart from a dial-in number, there will be a need to input an access code for joining a teleconference. These access codes consist of seven symbols usually and it's the responsibility of the host to distribute the access code among the meeting participants.

PIN Codes

In some cases, access codes are also referred to as PIN codes because they serve a similar purpose. Leveraged by hosts for starting the conference, these codes come with advanced features such as conference recording, conference lock, caller count, etc.

Dial-in Numbers

It is the telephone number that participants will have to dial for entering a specific conference call. It is the duty of the service provider to share these numbers with the participants. By purchasing a dedicated dial-in number, there will be a code tied to your personal account directly. This will set you free from sharing conference lines — so you don't have to make reservations prior to hosting a meeting. Therefore, it will empower you to teleconference anytime you want! 

The dial-in numbers are of two types — toll or toll-free. While participants will have to pay some call fee on using a toll dial-in number, the host is responsible for shouldering the call fee in the case of toll-free dial-in numbers.

It's easy for participants to join conference calls from anywhere across the world. In case of calling a local number, participants need the access code apart from the phone number itself for entering the call. However, it's essential to consider if the number is toll or toll-free for avoiding bombshell charges. In the case of internal calling, it's important for participants to add the unique country code (every country has a different code) at the beginning of the number they’re dialing.  

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What are the types of conference calls?

Operator-assisted conference calls

In an operator-assisted conference call, there exists an actual operator who's responsible for facilitating the meeting. These teleconferences are usually considered to be expensive. The best part about the operator-assisted conference is it lets hosts focus on the meeting as the minor tasks can be assigned to the operator. For instance, taking note of incoming calls and dial-in participants, recording calls, providing detailed transcripts, etc. This type of conference call is ideal for large and formal conferences where the host requires additional support for seamless meeting flow.

Reservationless conference calls


The reservationless conference calls do not include any operator and these are facilitated by the host only. In these conference calls, there's no need for reserving a conference line in order to conduct a meeting. In fact, there's a dedicated line that hosts can access anytime for scheduling a meeting. The reservationless conference calls are cheaper than operator-assisted conference calls which makes them more popular. Also, it empowers organizers to gain effective control over the flow as well as the schedule of their conference.

Best practices for conference calls

Never be late

In order to avoid call disruption, it's important to dial in a few minutes earlier.

Keep your mic on mute

If you’re just listening or not speaking at the moment, always keep your mic on mute for avoiding background noises to disturb the ongoing conversation.

Always wait for your turn

Speaking over other people looks rude and adds to the disturbance for other callers. It's important to wait for your turn in order to speak.

Introduction is important

Once you get to speak, always start with introducing yourself so everyone is aware of who’s speaking. Also, it’s important to speak clearly to make everyone hear what you’re saying.

Never put a call on hold

Putting a call on hold will evoke hold music that is most likely to annoy all of the conference callers. In case you need to leave for a short time, you can always mute the call.

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Making the most of conference calls with Voxco

Direct Conferencing

Voxco Dialer comes equipped with exceptional features like direct conferencing that lets you join other participants in an ongoing conversation.

Omnichannel Capabilities

Voxco’s state-of-the-art telephony system empowers participants to start, join or even schedule conference calls through the channel they prefer. Be it a web conference call or a phone conference call, you need to look no further!

Best-in-class Support

Voxco’s premium support and service can help you make the most of your conferencing call requirements with minimum effort.

Conference Calls: FAQs

A conference call is a telephone call in which a caller can speak with multiple individuals at the same time without meeting them in person. It is mainly used for conducting business meetings virtually.  

  • Start by dialing the first call, and let the recipient pick up your call.
  • Click on the Add Call button.
  • Now dial another number and wait for this recipient to pick up.
  • Click the Merge Call button.
  • Repeat the above steps for adding more callers to your conference.

By offering a toll-free conference call, the host is primarily responsible for shouldering any call costs for the participants. Thus, participants don’t need to worry about any racking up minutes or even long-distance charges. So the calls are completely free for the participants in such cases.  

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Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join 500 + global clients across 40+ countries