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DG Solutions Leading Player in Healthcare/Patient Care Research

D G Solutions – How this Healthcare veteran & Voxco partner grew their business by 4x in a single year!

The Client

DG Connections is the Healthcare Call Center segment of DG Solutions, an industry leader in data collection services. 

DG Solutions’ team has decades of experience  partnering with healthcare research organizations to provide high quality data collection in all modes of communication. They have an incredibly strong reputation with many regulatory agencies such as CMS, NCQA, HSAG, and RTI.

The Opportunity

As DGS expanded  their data collection modes to include call center services, it was critical for DG Solutions to pair up with a survey software provider that has a strong knowledge base — someone that would guide the learning and growth of the company. 

It was also important to make sure that the provider’s offering was versatile enough to handle the different demanding programs that they would run (all while ensuring regulatory compliance). 

As a cherry-on-top, they had to find a software that would also facilitate analytics and reporting of the data collected, as DG Solutions offers their clients regular, robust reports.

The Solution

With Voxco, DG Solutions has found the exact partnership they needed to propel their business forward. Not only has Voxco succeeded in being a true growth partner for them, their offering is also complete with each element DG Solutions was looking for — versatile capabilities, rock-solid support, and streamlined analytics.

“With Voxco, we’ve really found that we can treat them as an extension of our own operations. They allow us to deliver top notch results for our healthcare research partners.”

Denise Hindle, CEO
DG Solutions

The Results

Since their initial investment just 2 short years ago, DG Solutions has expanded from 7 internal seats, to 30 seats, to a 200 seat full-on call center. This year alone, they have seen an impressive 400% in growth! 

In 2020, DG Solutions is looking forward to expanding their operations further, working to serve different slices of the healthcare vertical, like licensed staff health coaching, etc

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Phase 5 Research consultant case study

Phase 5 Delivers Insights at Every Customer Touchpoint

The Client

Phase 5 is a research-based consultancy that helps organizations achieve full customer centricity. They serve various industries across many different verticals by building collaborative partnerships through research, online user experience, and customer experience insights. 

They believe that successful innovation requires anticipating and responding to unmet or underserviced customer needs and wants.

The Challenge

Putting the customer at the center of business decisions is a growing priority for organizations. The challenge is to create a consistent experience for customers across different points of the lifecycle and different communication channels. 

Phase 5 has always endeavored to empower organizations with the data and insights they need to become customer centric and stay competitive. 

They have been using Voxco Survey Software for 25 years. In the past, they have tested other software solutions and seen many different kinds of insights-driven technologies, but Voxco has been able to provide value:

“It’s a testament to the quality of the relationship we’ve built and the services that Voxco’s tools provide. We truly value the flexibility and usability of the platform as well.” – Doug Church, Partner, Phase 5

The Solution

With Voxco in hand, Phase 5 has been helping companies at different stages of the customer lifecycle — from product development, to building out web experience, identifying unmet needs in the market, and much more.

“Organizations need to ask; how do we ensure that people can interact with our product and brand through digital and in-person channels to fully engage them? And how do they maintain those precious relationships with retention strategies?

Voxco has been instrumental in allowing us to deliver those insights to our clients“

Doug Church
Phase 5

The Results: Insights at every single customer touchpoint

Phase 5 has an incredibly solid, trusted solution for gathering insights at different stages for organizations. 

Most recently, they’ve been working with clients in the financial industry to help those organizations build out mobile banking tools. Phase 5 drives insights for determining a certain unmet need, what kind of experience customers expect, etc. They can even go as granular as to survey customers to determine specific features and other details of the user interface. 

With Voxco, Phase 5 continues to offer a full stack solution for organizations that want to stay consistent and strong in this age of customer centricity and rapid lifecycles.

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Emicity Research consultant case study

Research Consultancy Emicity’s Drives Productivity & Stays Competitive With Voxco

The Client

Emicity is a research consultancy based in the US with a broad range of North American clients. From across many different sectors, including goods, services, non-profits, B2B, and more, their expertise is mainly rooted in informing brand positioning decisions and insights-driven product development recommendations.

Formerly known as “Consumer Insights, Inc.”, Emicity launched in 1995 as a pioneer in the market research space. Under that name, they built a broad roster of clients almost entirely by referrals from satisfied customers. And every new vertical they enter has even further enriched their research methods.

The Challenge

Having been a customer of at least four separate survey software solutions, Emicity’s team was disturbed with inconsistencies in product offerings and blatant errors in logic programming. While look and feel is important to their work, the true essence of their research methodologies relies on sophisticated logic jumps.

“We didn’t want to compromise on our methodological capabilities. We needed a solution that helped up build tactile surveys that consumers would engage with – while controlling for bias and other kinds of research errors.”
– Karl Schmidt, President.

Another issue that Emicity had with other solutions was their pricing. They found that the price point would climb with little notice, which could threaten the strength of Emicity’s business model as a full service, end-to-end research consultancy.

Unsatisfied with the informal workarounds for their methodologies and sky-rocketing pricing, Emicity implemented a new tool across their operations – Voxco’s Online Survey Software.

 

The Solution

In Voxco, Emicity found a tool that could meet them where they were and where they wanted to go!

They are empowered by Voxco’s full stack of logic capabilities and can build robust surveys, without missing out on quality or complexity. Their surveys can get incredibly complex if the clients’ studies require it – like in the event that advanced segmentation is needed.

“In fact, we’ve found that we have even been able to save time overall, because Voxco’s Online tool is really built for what we need it to do!

In essence, we write the survey and then make the software do what we need it to do! Voxco’s competitive pricing has allowed us to offer our clients full-service project solutions for the same cost they were paying to other survey software companies just for the software–for surveys they then had to write, program, field and analyze themselves.

Those kinds of shifts have been a win-win.

They reinforce our value as a partner to our clients and free up those client-side researchers to spend more time as a strategic consultant to their own internal teams and less time stuck at their desk executing actual surveys.“

Karl Schmidt, President
Emicity

Voxco’s tools are made for and by research professionals, so all the features are there to help research firms succeed and conduct intricate studies, gleaning rich data. In addition, the tools are priced fairly for research budgets – allowing researchers to provide sophisticated solutions and remain relevant in a space that is becoming increasingly competitive.

Complex Logic & Robust Insights: No Compromises, No Workarounds

Emicity has been able to maintain and even increase, in some cases, their level of productivity.

On another note, Voxco’s customer support has proven to be really responsive. As the work that Emicity does is quite complex, they sometimes have tricky questions for the team, but they are always prompt to respond and work towards a solution if need be.

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FocusBari Audience measurement case study

How This European Firm Measures Media Audiences with Multiple Survey Modes.

The Client

Focus Bari is a Greek market research company that offers project design, execution, and CX-related services with a data-driven mindset. They serve a wide range of notable international corporate and media clients. One of their key offerings, in which they have 30 years experience, is media audience surveys for radio, print, and online media.

Focus Bari was founded in 1988 and boasts an expert team of 25 professionals (plus 120 interviewers) and software suite, including Voxco Multi-Mode, which is a blend of our phone, online, and face-to-face survey software solutions.

The Challenge

Since its launch, Focus Bari has always been a leader in providing quality audience measurement data to their clients. A few years ago, their initial software solution was no longer available, so they worked to find a solution quickly, as downtime was simply not an option.

Their search ended when they found Voxco Survey Software, boasting a centralized platform and compatible scripting across all survey modes – which was integral for FocusBari’s operations.

The Solution

Voxco Survey Software was built by industry experts that understand the importance of seamless data collection in the context of audience measurement.

 

“Relying on Voxco as our survey software provider has proved to be an excellent choice for our business. While our research requires us to use multiple survey modes (including phone surveys, online surveys, and face-to-face surveys), we’re able to collect the data in one centralized database. This makes our work more streamlined.”

Valeria Tsamis, Managing Director FocusBari

The Results: Streamlined Data Collection Across Multiple Survey Modes

Focus Bari has been able to widen their scope and reach new respondents using CATI, CAWI, and CAPI surveys. They are now able to increase their volume of data collection, reach wider audiences, and deliver to clients quicker – as they are collecting more data, but all into one centralized database.

Increasing the volume of their surveys, while streamlining their data collection and processing operations has contributed to Focus Bari’s success as an increasingly productive audience measurement firm.

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Siena College Monumental live polling project for midterm elections

Siena College uses Voxco Survey Software for NYT Upshot Polls.

The Live Polling Project

In partnership with The Siena College Research Institute (SRCI), The Upshot division of The New York Times launched an unprecedented initiative that published live poll results during the 2018 midterm elections.

More than one hundred polls were conducted and close to 3 million phone calls were made to gauge voter intentions in the most competitive House and Senate races. This project was executed using Voxco Survey Software and Voxco’s client network…

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Frost & Sullivan

Global research firm labels Voxco Online ‘best value in the industry’.

The Client

Frost & Sullivan is one of the industry’s premiere growth partnership firms. For over 50 years, over 1000 analysts on six continents monitor and analyze today’s rapidly fluctuating economic environment to guide clients from over 300 industries address challenges, meet growth targets, and develop core business strategies. With such an intense focus on identifying emerging trends and guiding future growth, online surveys play a significant role in the majority of Frost & Sullivan’s research projects.

The Challenge

The Frost & Sullivan team executes around 1,000 survey projects per year, deploying up to 100,000 online surveys to panels and client-supplied lists of respondents. With this high volume of projects, online survey development requires a significant amount of resources.

Considering the resources devoted to creating and deploying online surveys, efficiency is essential. So as a part of the best practice, every three years the Research Operations team conducts a multi-tiered, formal evaluation of leading professional online survey platforms on the market. They rigorously evaluate the features, productivity gains, and value offered by leading platforms.

The Solution

The 2014 evaluation wasn’t even close. Voxco Online scored near the top of almost every technical feature category. For price, Voxco was the lowest among equally-featured platforms. The results were clear: Voxco offered the best value of any professional survey software, hands down.

Once the team transitioned to Voxco, they were satisfied with the significant productivity gains they experienced, which exceeded their expectations. What used to take hours now took minutes. They were now completing complex questionnaires in less time, for less money.

The Results

Frost & Sullivan have been a loyal Voxco client ever since. They have gained a significant amount of time thanks to major productivity boosts using the platform. The Research Operations team is confident that when they do their next scheduled software evaluation, Voxco Online will comfortably remain the obvious choice.

“Voxco Online offers 90-95% of the features of other professional survey software, at one third of the price. It is, quite simply, the best value in the industry. “

Sascha Vetter, Director of Research Operations
Frost & Sullivan