Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore VoxcoÂ
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Managing all phone calls at a contact center can be tricky. An effective call tagging makes it simple. Call Tagging is a process designed for the classification of calls on the basis of predefined settings. It is an efficient way of analyzing, grouping, or searching for calls with various outcomes. By using these call tags, it becomes easy to add notes and ratings to the call which helps marketing and sales teams to identify trends. This works for both incoming as well as outgoing calls.
You can easily classify any call by assigning an unlimited number of tags to it. These tags will help to represent the perception of customers about your product or service. These tags might help to remind you about pending internal tasks, like calling back a customer for their appointment scheduling or following up on their requests. Moreover, you can pre-set certain tags and seamlessly add them to your calls with a single click
See what question types are possible with a sample survey!
Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or moreÂ
Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.
Call tagging is a process of adding virtual bookmark (tags) that can help call center managers and agents to easily locate, analyze, or group calls for review and training purposes.
Using call tagging can help to:
Phone tag is a situation wherein two parties try getting in contact with each other through telephone, but neither of them can get a hold of the other. In this case, they either leave a message or request a callback.
In order to successfully avoid telephone tags, you must leave effective messages including your name, telephone number, company name, a detailed message stating when you can be reached.
Learn how you can adopt an effective WFH strategy to stay ahead of the curve, improve contact center productivity while providing seamless CX with remote agents.
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