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Call center telephony software

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With Voxco’s Call Center telephony software, you can transform your contact center to provide best-in-class support and build better customer relationships. Deliver omnichannel support, conduct sophisticated and comprehensive surveys, improve customer and engagement and enhance contact center productivity. 

What is call center telephony software?

Software which is designed to enable businesses handle customer queries or conduct large scale research studies. Call center telephony software can be used to gather and resolve customer issues. Omnichannel platforms like Voxco allow businesses to get in touch with their customers online, face-to-face or via IVR or CATI Software and present a holistic view of their customer experience. Call center software can allow businesses to automate inbound and outbound calls and route calls to agents based on their skill or experience levels.

The need for call center telephony software

Lower operating expenditure

Lower operating expenditure

Businesses can leverage call center telephony software to reduce their operating cost. Voxco helps you do this by maximizing agent productivity and automating calling processes to save time wherever possible. Enhance calling productivity further via automatic call routing, screen pop-ups, call monitoring etc

A better way to deal with rising customer expectations

A better way to deal with rising customer expectations

Customer expectations are ever increasing, and the same is true for customer support. Businesses need to utilize efficiency call center telephony software solutions to be able to resolve customer queries quickly and efficiently

Improve customer experience

Improve customer experience

Your contact centers are key touch points in a customers’ journey with your organization. Deliver true omnichannel support to your customers and create a positive customer experience.

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More than just Call Center Telephony Software

Contact centers and telephonic solutions have immense potential that goes beyond tending to customer complaints and sales. With Voxco’s omnichannel call center telephony software, businesses can use their call centers for large scale survey research. Voxco CATI software and IVR tools can allow for comprehensive surveys which can uncover actionable insights for improving your business.

As part of Voxco’s omnichannel platform, you can also leverage call center telephony software for end to end feedback management. Combine results gathered from telephonic, online and face-to-face surveys and customer interactions for a holistic picture into your overall customer experience, and chart a path to improvement.

Drive productivity with Voxco’s Call Center Telephony Software

Minimize Downtime

We’re well versed in call center software, and we easily can replicate your existing setup and preferences onto Voxco’s Call Center Telephony Software to ensure a seamless transition.

Process management and Quality control

Track, monitor and improve your contact centers’ performance with our comprehensive suite of quality assurance features. Easily gauge agent productivity and create reports on project performance with intuitive Dashboards.

Advanced Telephony Features

With features like Call transfer audio playback, Call conferencing, and more Voxco’s call center telephony software an outbound calling powerhouse! Easily blend outgoing and incoming calls via intelligent call routing for seamless operations.

Integrated Telephony System

Voxco CATI, IVR and Cloud-dialer can be seamlessly integrated with your telephony system of choice. Maximize productivity with automated, manual or hybrid dialing modes. Blend inbound and outbound calls to maximize resources and improve call resolution rates.

Multi-site and remote access

Take full advantage of the cloud and significantly reduce operating costs at your contact center. Easily transition between home offices and site locations - Voxco call center telephony software works across single and multiple sites seamlessly.

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Call Center Telephony Features

Automate your way into productivity

Automated Dialing

Our call center telephony software allows for fully or partially automated dialing modes ensure there’s no need for manual dialing unless your agents need to. Learn more about dialer automation here.

Customizable dialing algorithms

Our call center software is built on intelligent calling algorithms designed to seamlessly blend inbound and outbound calls.

Single system, All requirements

With Voxco’s Call Center Telephony Software, you should have no worries about integration and interaction issues with third-party dialers. Voxco’s cloud based dialer software will dial based on your predefined rules.

Minimize call center down time downtime

Instant connections

Voxco’s call center telephony software can instantly connect your callers with a live agent- no telephony system does it better.

Multiple checks for wrong numbers

Our software cleans your call list out of service numbers, and ensures that time isn’t wasted on bad calls.

Dynamic adjust to current call scenarios.

Maximize productivity while reducing dropped calls. Voxco Dialer dynamically adjusts the rate at which your calls are placed based on changes to the answer rate.

Learn more about improving Virtual Call Center productivity here.

Flexible Dialing Modes

Preview Mode

Automatically push phone numbers onto agents’ displays with our call center telephony software, allowing them to review each case. Your agents can adjust the dialer to place the call or manually dial whenever they’re ready. 

Predictive mode

Predictive dialing mode is a completely automated mode that constantly monitors and adjusts the dialing rate based on a prediction of agent availability, empowering call centers to maximize call productivity and lower the number of dropped calls.

Power mode

A fully automated non-predictive dialing mode in which the dial rate is set to prevent dropped calls. Outgoing calls are determined by agent availability at your call center, creating a balance between zero-drop rates and high productivity.

Why Voxco for Call Center Telephony Software

Better productivity

Better productivity

Voxco clients have reported improvements in overall project efficiency and hourly talk times (up to 52 minutes!). Voxco CATI software can provide your contact center with the productivity boost it needs.

Comprehensive feature set

Comprehensive feature set

Voxco Cloud-dialer, CATI and IVR tools are equipped with features like in-call routing, call blending, flexible quotas and more, that are created with ease of use in mind.

Manual Dialing

Manual Dialing

US based clients can leverage a productive manual dialing environment with Voxco TCPA Connect! Learn more about Voxco TCPA here.

Scalable

Scalable

Our flexible, omnichannel call center telephony software allows us to scale our services to meet your requirements perfectly, especially when demand spikes up.

Single vendor all purposes

Single vendor, all purposes

All that your call center needs is a single provider and support/licensing agreement and not have to worry about compatibility issues with other telephony systems!

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Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

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Join 500 + global clients across 40+ countries

Great Research
Fast Insights
Best-in-class ROI

Voxco’s platform helps you gather omnichannel feedback, measure sentiment, uncover insights and act on them.

Join now

Join 500 + global clients across 40+ countries