Omnichannel Business Phone System – Customer feedback management and support, survey capability.
A business phone system is a telephony solution which can help companies of any size manage their incoming and outgoing calls. Business phone systems typically involve a suite of software features and are more complex than your typical residential phone line.
Business phone software is built to handle multiple calls at once, and to quickly transfer calls within the organization.
Business phone systems like Voxco’s leverage the cloud along with a litany of software features to effectively manage your inbound and outbound calling duties.In a typical scenario when today’s cloud based business phone system receives an incoming call, the caller is directed to an IVR software system which gets some clarity about their issue. This data is synced to a centralized omnichannel cloud dialer platform, which then uses Automatic Call Distribution systems (ACD) to route calls based on several predefined criteria.
The Process for outgoing calls uses input from IVR tools and the ACD to assign calls onto employee dashboards.
Switch to Voxco Telephony System to improve your Call Center Productivity by 40% or more
Survey organizations around the world have maximized their phone survey ROI with the advanced features, hosting options, seamless telephony integration, and flexible pricing of our CATI software.
Want to get the most from your business phone system? Let Voxco do all the heavy lifting for you! Our professional services team can help you boost productivity and minimize downtime while transitioning. Learn more about Voxco professional services here!
Business phone systems are an effective way for companies to manage their inbound and outbound calls.
Yes they can! By efficiently routing your inbound and outbound calls according to your pre-established rules, business phone systems can greatly improve productivity at the workplace.
Yes. Business phone systems can integrate easily with other telephony software like Automatic Call Distribution software.
Yes! Depending on your implementation, Voxco can allow you to leverage your business phone system to conduct large scale phone surveys.