Throughout history, there have been several watershed events that have become catalysts for change. Change so great that concepts that seemed far-fetched suddenly get translated into mainstream reality.read more
Online surveys are an excellent medium to collect a lot of data in less time. Modern survey collection tools have made designing surveys straightforward and enabled researchers to ask hierarchical questions based on respondents’ answers.read more
Listening to the Voice of the Customer (VoC), is rapidly becoming essential to ensuring a fruitful Customer Experience (CX) program. Online survey software can help you get an accurate idea about your customers’ expectations, wants and needs when it comes to product & service offerings.read more
Election year is upon us, and with it come a million questions & insights about how the United States, and by extension, the world will change.read more
Customer experience (CX) is a priority for most businesses and services.
Providing an exceptional customer experience consistently, though, is hard. Measuring customer experience and tying it to key performance metrics is harder still.
Social Media, Smartphones, AI – These entities have defined markets through the 2010s and have and have posed several challenges for companies along the way.read more