Throughout history, there have been several watershed events that have become catalysts for change. Change so great that concepts that seemed far-fetched suddenly get translated into mainstream reality.read more
In the space of a couple of months, the CoronaVirus (COVID-19) has completely upturned the world as we know it. Academia, Enterprise, Manufacturing, Healthcare – None were immune to the effects of this pandemic.read more
Listening to the Voice of the Customer (VoC), is rapidly becoming essential to ensuring a fruitful Customer Experience (CX) program. Online survey software can help you get an accurate idea about your customers’ expectations, wants and needs when it comes to product & service offerings.read more
When dealing with products, services and enterprises it can be quite easy for researchers to sideline or even completely ignore the human aspect of research.read more
Market Research helps you glean insights that can direct your future strategies in a more informed manner. It’s indispensable today, as technology has empowered demographics, which in turn has introduced more factors for researchers to consider.read more
Customer experience (CX) is a priority for most businesses and services.
Providing an exceptional customer experience consistently, though, is hard. Measuring customer experience and tying it to key performance metrics is harder still.