Violin Plot
Violin Plot SHARE THE ARTICLE ON Table of Contents A violin plot is a combination between a box plot and a kernel density plot that
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Find the best survey software for you!
(Along with a checklist to compare platforms)
Take a peek at our powerful survey features to design surveys that scale discoveries.
Explore Voxco
Need to map Voxco’s features & offerings? We can help!
Find the best customer experience platform
Uncover customer pain points, analyze feedback and run successful CX programs with the best CX platform for your team.
We’ve been avid users of the Voxco platform now for over 20 years. It gives us the flexibility to routinely enhance our survey toolkit and provides our clients with a more robust dataset and story to tell their clients.
Steve Male
VP Innovation & Strategic Partnerships, The Logit Group
Explore Regional Offices
Customer Experience
Ensuring an excellent customer experience can be tricky but an effective guide can help.
SHARE THE ARTICLE ON
Listening to the Voice of the Customer (VoC), is rapidly becoming essential to ensuring a fruitful Customer Experience (CX) program. Online survey software can help you get an accurate idea about your customers’ expectations, wants and needs when it comes to product & service offerings.
or a business to create a successful customer voice program, they need to gather customer insights via as many sources as possible. Why is this important? Well the goal with VoC programs is to have your customers feel that they have a voice within your organization.
Oracle conducted a study in which it was found that a large percentage of consumers were pleased when a business responded to a customer’s negative comment.
Companies today have the option to use online survey tools to gather data from a large group of people across demographics, with different requirements and expectations.
However, if you simply create surveys and deploy them randomly, you can’t be sure how useful the gathered data will be. You’ll get a lot of data to work with, but if you want intelligent, actionable insights, then you need to be strategic about deploying your surveys.
Then there’s the types of surveys you can deploy online – NPS® , CSAT, CES etc. each have their own strengths and can get you valuable direct feedback. (You can read more about these metrics here!)
A few online survey software platforms also have voice survey functionalities (CATI Surveys) which can open a window into what the customer is really thinking. Experienced researchers can adapt and modify surveys on the fly, gleaning better insights in the process.
Sometimes there’s no substitute for good old fashioned talking to people to know them, their expectations and concerns. Focus groups and in- field surveys can help you get valuable insights and do some valuable brand building in the process as well.
Companies can arm their sales representatives with VoC insights acquired through online survey software. Having the right info handy can help sales reps identify potential customers quickly and win them over with the right selling points.
Voxco is trusted by researchers across verticals in 30+ countries. If you want a robust Multichannel Market Research survey software to launch surveys at unparalleled scale.
Read more
Violin Plot SHARE THE ARTICLE ON Table of Contents A violin plot is a combination between a box plot and a kernel density plot that
User Experience Voxco is trusted by 450+ Global Brands in 40+ countries See what question types are possible with a sample survey! Try a Sample
Dive Deep into the Dynamics of Agree or Disagree Survey Questions SHARE THE ARTICLE ON Table of Contents Survey questions are essential for gathering opinions
Voxco Named a Leader in the Survey Software category by G2 The review website also awarded Voxco badges for “Momentum Leader” and “High Performer Enterprise.”
Mapping Customer Journey SHARE THE ARTICLE ON Table of Contents What is a Customer Journey Map? A customer journey map can be described as a
Creating a Positive Guest Experience in 2023 Try a free Voxco Online sample survey! Unlock your Sample Survey SHARE THE ARTICLE ON A challenging 2020
We use cookies in our website to give you the best browsing experience and to tailor advertising. By continuing to use our website, you give us consent to the use of cookies. Read More
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
hubspotutk | www.voxco.com | HubSpot functional cookie. | 1 year | HTTP |
lhc_dir_locale | amplifyreach.com | --- | 52 years | --- |
lhc_dirclass | amplifyreach.com | --- | 52 years | --- |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
_fbp | www.voxco.com | Facebook Pixel advertising first-party cookie | 3 months | HTTP |
__hstc | www.voxco.com | Hubspot marketing platform cookie. | 1 year | HTTP |
__hssrc | www.voxco.com | Hubspot marketing platform cookie. | 52 years | HTTP |
__hssc | www.voxco.com | Hubspot marketing platform cookie. | Session | HTTP |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
_gid | www.voxco.com | Google Universal Analytics short-time unique user tracking identifier. | 1 days | HTTP |
MUID | bing.com | Microsoft User Identifier tracking cookie used by Bing Ads. | 1 year | HTTP |
MR | bat.bing.com | Microsoft User Identifier tracking cookie used by Bing Ads. | 7 days | HTTP |
IDE | doubleclick.net | Google advertising cookie used for user tracking and ad targeting purposes. | 2 years | HTTP |
_vwo_uuid_v2 | www.voxco.com | Generic Visual Website Optimizer (VWO) user tracking cookie. | 1 year | HTTP |
_vis_opt_s | www.voxco.com | Generic Visual Website Optimizer (VWO) user tracking cookie that detects if the user is new or returning to a particular campaign. | 3 months | HTTP |
_vis_opt_test_cookie | www.voxco.com | A session (temporary) cookie used by Generic Visual Website Optimizer (VWO) to detect if the cookies are enabled on the browser of the user or not. | 52 years | HTTP |
_ga | www.voxco.com | Google Universal Analytics long-time unique user tracking identifier. | 2 years | HTTP |
_uetsid | www.voxco.com | Microsoft Bing Ads Universal Event Tracking (UET) tracking cookie. | 1 days | HTTP |
vuid | vimeo.com | Vimeo tracking cookie | 2 years | HTTP |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
__cf_bm | hubspot.com | Generic CloudFlare functional cookie. | Session | HTTP |
Name | Domain | Purpose | Expiry | Type |
---|---|---|---|---|
_gcl_au | www.voxco.com | --- | 3 months | --- |
_gat_gtag_UA_3262734_1 | www.voxco.com | --- | Session | --- |
_clck | www.voxco.com | --- | 1 year | --- |
_ga_HNFQQ528PZ | www.voxco.com | --- | 2 years | --- |
_clsk | www.voxco.com | --- | 1 days | --- |
visitor_id18452 | pardot.com | --- | 10 years | --- |
visitor_id18452-hash | pardot.com | --- | 10 years | --- |
lpv18452 | pi.pardot.com | --- | Session | --- |
lhc_per | www.voxco.com | --- | 6 months | --- |
_uetvid | www.voxco.com | --- | 1 year | --- |