Voxco logo white

Market Intelligence Research: The Key to Business Success

Market research 04 12
See what question types are possible with a sample survey!
Table of Contents

In today’s dynamic and competitive business landscape, staying ahead of the curve is not just an advantage—it’s a necessity. Businesses need to constantly evolve and adapt to meet the changing demands and preferences of their target markets. This is where Market Intelligence Research comes into play. It equips businesses with the insights and knowledge needed to make informed decisions, drive innovation, and ultimately, gain a competitive edge. In this comprehensive guide, we will delve into the world of Market Intelligence Research, covering its definition, types, methodologies, advantages, and its pivotal importance.

What is market intelligence?

Market intelligence is simply data or information gathered from the market in which a business operates to make informed business decisions. This data allows businesses to gain insights into current market trends, customer behaviors, preferences, emergence of new technologies, pricing strategies, and other supporting information that could guide business decisions.

For example: A car company’s growth has been stagnant for quite some time. The senior management wants to understand the reasons for this state and identify areas where the company can improve to prevent such hindrances in the future. In such a case, the company can gather market intelligence and seek answers to questions such as: Has the growth of all the other companies in the market been affected in the same manner? If not, what are they doing differently? Why aren’t customers interested in buying cars? How do customers rate the company in terms of service, pricing, design, features, and appeal? Getting answers to such questions can allow the company to channel its resources towards its weaknesses and rise from the current situation they are in.

See what question types are possible with a sample survey!

What are the types of Market intelligence research?

Market Intelligence comes in various forms, each offering unique perspectives and insights crucial for a business to thrive. Here’s a brief overview of the primary types:

1. Competitive Intelligence:

Understanding the competitive landscape is vital. This type focuses on gathering information about competitors, their strategies, strengths, weaknesses, and market positioning.


Competitor Analysis: Thorough analysis of competitors’ products, pricing strategies, marketing tactics, and market share.

SWOT Analysis: Evaluating competitors based on their strengths, weaknesses, opportunities, and threats.

2. Customer Intelligence:

Customers are the heart of any business. Customer intelligence involves analyzing customer behaviors, preferences, feedback, and purchasing patterns to enhance products and services.


Surveys and Questionnaires: Conducting surveys to gather consumer opinions and preferences.

Social Media Monitoring: Analyzing consumer sentiment and feedback on social media platforms.

3. Product Intelligence:

For a successful product strategy, understanding your own product’s performance and its perception in the market is essential. This type focuses on gathering insights about your own offerings.


Product Reviews Analysis: Studying customer reviews and ratings to identify strengths and weaknesses of the product.

Usage Analysis: Analyzing customer usage patterns and identifying features that are most valued.

4. Market Research:

Market research involves studying market dynamics, trends, demographics, and consumer behavior. It provides an overall view of the market you operate in or plan to enter.


Data Analytics: Utilizing advanced analytics tools to identify patterns and trends in large sets of data.

Industry Reports: Accessing and analyzing reports published by industry associations and market research firms.

5. Supplier Intelligence:

Knowing about your suppliers, their capabilities, reliability, and market standing is crucial for a streamlined supply chain and cost-effective operations.


Supplier Assessment: Evaluating suppliers based on their performance, reliability, and quality of products/services.

Demand Forecasting: Utilizing data and trends to predict future demand and plan the supply chain accordingly.

6. Regulatory Intelligence:

Markets operate within a framework of regulations. This type focuses on understanding the legal and regulatory environment affecting the industry, ensuring compliance and risk management.


Legal Analysis: Studying laws and regulations relevant to the industry and assessing their impact on business operations.

Government Publications: Keeping track of updates and publications from regulatory authorities.

7. Technology Intelligence:

In today’s tech-driven world, being aware of emerging technologies and innovations is critical. Technology intelligence involves tracking advancements that could impact your industry.


Patent Analysis: Studying patents related to specific technologies to identify trends and innovation areas.

Technology News Monitoring: Keeping track of technology-related news, blogs, and research papers.

Survey organizations around the world have maximized their research ROI with Voxco

Why is market intelligence important?

Market intelligence is vital, encompassing external forces that impact a business. It’s crucial to understand these factors as they influence operations significantly. Good market intelligence complements internal awareness, aiding decisions like product launches, ads, pricing, offers, and more. This is key for both major market players and emerging brands, enabling effective market analysis for informed strategies.

  1. Informed Decision-Making: Market Intelligence equips businesses with the insights needed for strategic decision-making. Whether it’s entering a new market or refining strategies, it’s the compass for navigating choices.
  2. Competitor Insight: Understanding competitors’ strategies and market positioning is vital. Market Intelligence unveils these insights, enabling businesses to identify opportunities and gain a competitive edge.
  3. Trend Recognition: Markets are ever-changing. Market Intelligence helps spot current and emerging trends, allowing businesses to adapt quickly and stay relevant.
  4. Customer Focus: Today’s world revolves around the customer. Market Intelligence reveals consumer behaviors, preferences, and feedback, enabling businesses to cater to their needs.
  5. Risk Management: Market Intelligence identifies potential risks, allowing businesses to develop strategies for effective risk mitigation.
  6. Resource Optimization: It aids in efficient resource allocation by pinpointing areas with the highest market potential, ensuring optimal use of time and funds.
  7. Innovation and Adaptation: Market Intelligence sparks innovation by revealing market needs. It helps businesses adapt to changing dynamics and stay competitive.
  8. Long-Term Sustainability: It offers foresight by understanding trends and consumer behaviors, ensuring businesses are future-ready and sustainable.


Ready to Elevate Customer Experience, Boost Loyalty, and Drive Growth?

Experience the power of market intelligence with Voxco.

Advantages of Market Intelligence

The benefits of Market Intelligence are far-reaching and play a vital role in shaping a successful business strategy. Here are some key advantages:

  1. Informed Decision-Making:

Market Intelligence provides businesses with valuable insights, enabling them to make data-driven decisions that align with market trends and consumer demands.

  1. Competitive Edge:

Understanding competitors’ strategies and market positioning allows businesses to differentiate themselves and stay ahead in the competitive landscape.

  1. Risk Mitigation:

By identifying potential risks and market uncertainties, businesses can proactively plan strategies to mitigate these risks and navigate challenges effectively.

  1. Resource Optimization:

Market Intelligence helps in optimizing resource allocation by focusing efforts and investments on areas with the highest market potential and ROI.

Business intelligence vs Market intelligence

Business intelligence is an inward approach to gathering information. Organizations use business intelligence to measure their progress toward objectives and update themselves on sales, revenue, employee performance, departmental contributions, etc. This helps them assess how their business is performing and identify weak points for improvement to increase business efficiency.

On the other hand, market intelligence is an outward approach to data collection that gathers information on an organization’s functioning from a macro perspective by analyzing trends and practices prevalent in the industry. This makes companies aware of competition, product preferences, and updated technology, which act as additional information for business decision-making.

Effective Methods for Gathering Market Intelligence

Companies have a range of tools at their disposal for collecting valuable market intelligence. These tools vary in terms of ease of use, cost-effectiveness, and the depth of insights they can provide. Let’s explore some effective tools used for gathering market intelligence:


Conducting surveys online, in person, or via telephone is a fundamental method to gather data and opinions from a diverse audience. This allows for broad data collection without geographical constraints, enhancing accuracy.

Designing a Questionnaire: Crafting a well-structured questionnaire is crucial. Utilize online software with customizable features to enhance respondent engagement and improve response rates.

Distribution Strategy: Employ various channels such as email, website pop-ups, social media, and SMS invites to enhance accessibility and boost response rates. Real-time monitoring helps evaluate efficiency.

Compilation of Results: Utilize statistical and data analysis methods to derive meaningful insights. Summarize key findings for informed decision-making.

Personal Interviews 

Personal interviews are a powerful method to delve deeply into aspects crucial for understanding market dynamics. They provide a direct line to individual perspectives on features, pricing, packaging, usage habits, and post-sales experiences. This approach offers a personalized touch, enabling researchers to comprehend respondents’ mindsets and gain valuable insights. However, it’s important to note that personal interviews have downsides; they are resource-intensive and time-consuming. The process may also inadvertently introduce sampling bias due to the limited number of respondents representing the broader target population.

Focus Groups 

Focus groups are carefully selected clusters of individuals, purposefully chosen to deliberate on the researcher’s queries. Moderators present scenarios and arguments, prompting respondents to express their viewpoints. These discussions shed light on customer behavior. Leveraging online platforms like Zoom for these discussions enhances accessibility and allows for polls, broadening the reach. For instance, a brand studying household buying habits in focus groups might include working individuals, teenagers, elders, and housewives. Their purchasing decisions, influenced by factors like budget and preferences, aid brands in tailoring their offerings to specific markets.

Sample Sales 

Sample sales are a tool for brands to gauge market acceptance before a product launch. Placing these products at select outlets allows for analysis of customer behavior. Observing customer queries before purchase provides valuable insights into how customers evaluate the product. For instance, Adidas and Costco leverage sample sales to enhance customer loyalty and boost short-term sales. Customers often end up purchasing more than intended or trying new products, leading to increased sales. Moreover, this strategy helps in testing the market’s response and refining the product if needed.

Data Analysis 

Data analysis is a pivotal step in market intelligence. It involves examining and summarizing collected data to aid understanding. The insights gained are crucial for stakeholders and senior management to make informed decisions. Utilizing advanced analytical tools like regression, factor analysis, and hypothesis testing, analysts compile and interpret the research data. Different tools are chosen based on data types – descriptive, quantitative, qualitative, parametrical, non-parametrical, etc. The results are visually presented using scatter plots, bar diagrams, pie charts, and more, enhancing comprehension and decision-making.


Improve productivity by 400%, enhance agent experience & and monitor projects with live dashboards!


In conclusion, Market Intelligence Research is not just an additional step in business operations—it’s a strategic necessity. It equips businesses with the knowledge they need to make informed decisions, gain a competitive edge, and drive growth. To thrive in today’s competitive business environment, integrating Market Intelligence into your business strategy is no longer an option—it’s a fundamental requirement.

Ready to unlock your business potential with Market Intelligence? Start your journey today with Voxco and stay ahead of the curve!

Read more

Concept Testing Questions

Concept Testing

What is Concept Testing? SHARE THE ARTICLE ON See what question types are possible with a sample survey! Try a Sample Survey Table of Contents

Read More »

Population Pyramids

Population Pyramids: A Window into Demographic Evolution SHARE THE ARTICLE ON Table of Contents The population pyramid depicts the gender and age split of the

Read More »

This post is also available in French.