As DGS expanded  their data collection modes to include call center services, it was critical for DG Solutions to pair up with a survey software provider that has a strong knowledge base — someone that would guide the learning and growth of the company. 

It was also important to make sure that the provider’s offering was versatile enough to handle the different demanding programs that they would run (all while ensuring regulatory compliance). 

As a cherry-on-top, they had to find a software that would also facilitate analytics and reporting of the data collected, as DG Solutions offers their clients regular, robust reports.