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Day: January 4, 2023

Top 10 Cloud Call Center Solutions in 2023

Top 10 Cloud Call Center Solutions in 2023 SHARE THE ARTICLE ON Table of Contents Cloud call center software can help you streamline your operations while offering useful insights, from omnichannel communications support and call routing to interactive voice response (IVR), analytics, and more. You may stay updated on call length averages, assess good or […]

How to prevent question order bias in surveys

How to reduce question order bias? SHARE THE ARTICLE ON Table of Contents Gathering consumers’ opinions is one of the best ways for marketers to gain insight into customers’ perspective. Creating a survey might seem simple. But did you realize that the question order can significantly impact the results? Question order bias occurs when the […]

How to collect employee feedback?

How to collect employee feedback? SHARE THE ARTICLE ON Table of Contents Getting good, honest employee feedback is necessary for an organization wanting to drive growth. However, there are occasions when it might be difficult to do this because of things like management reprimands or the belief that their opinions won’t be taken seriously. In […]