How to Create a Customer Journey Map

How to Create a Customer Journey Map Customer Journey Map

How to Create a Customer Journey Map SHARE THE ARTICLE ON Table of Contents So, you don’t know what a customer journey map is or what it does, but you know that every business has some happy and unhappy customers, right? According to a research archive by Columbia Business School, happy customers rave about their […]

Key Challenges to Customer Experience (CX) in 2022

Key Challenges to Customer Experience (CX) in 2022 Customer Journey Map

Key Challenges to Customer Experience (CX) in 2022 SHARE THE ARTICLE ON Table of Contents Deloitte found that “customers are likely to spend 140% more after a positive experience than customers who report negative experiences”. Another statistic by Super Office states that “customer-centric companies are 60% more profitable than companies that don’t focus on customers”. […]