Efficiency through an integrated system

Voxco Dialer is a state-of-the-art telephony system that dovetails seamlessly with Voxco CATI. Together they bring unparalleled efficiency to your phone operations. Pick and choose the features that are best for your center and even for an individual project.

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Automated call detection and flexible dialing modes

Voxco Dialer includes a versatile 4-in-1 dialing solution that significantly improves the quality and speed of your call connections. Ranging from manual to fully-automated dialing (Preview, Power, Predictive and Hybrid), these modes give you the freedom to tailor the dial pattern to each project. Voxco Dialer’s intelligent call detection filters out bad connections, ensuring that only successful connections are dispatched to interviewers.

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Significant call productivity gains

Voxco Dialer works dynamically with the rhythm of your call center to improve productivity by as much as 50%. Predictive dialing continually adjusts the pacing of calls to automatically match forecasted interviewer availability. This can result in up to 50 minutes of interviewer conversation per hour – maximum productivity.

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Greater quality control and process management

Monitor, measure, and further improve the performance of your call center, or even of individual interviewers, by using our dialer quality assurance features. Listen live to interviews in progress, or record them for future review. Use the Dialer Dashboard to create project performance reports and to check on interviewer productivity.

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Advanced Telephony Features

Voxco Dialer is a powerhouse of outbound calls, but can do even more. Features like call conferencing, call transfer and audio playback give you increased flexibility. Boost your call center performance by blending incoming calls into outbound operations, with intelligent call routing and seamless transfer and return features.

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Widely compatible with telephony systems and protocols

Voxco Dialer uses standard high-performance telephony cards and VoIP licenses. It can operate independently or be connected behind most standard or IP PBXs and gateways. Voxco Dialer supports both analog and IP phones, and connects to SIP trunks or standard T1 or E1 lines.

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Support and service

Voxco has over 20 years experience in CATI and telephony systems. Our system architecture professionals are here to help you select the configuration that meets your specific needs.

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We use several Voxco dialers for interviewing, recording, audio monitoring, and IVR surveys. The Voxco Dialer completely integrates with Voxco CATI, giving better productivity and efficiency. This has definitely been a very big advantage for us compared to using other systems where the dialer and data collection system are separate.

Precision Opinion
Guthrie Rebel Executive VP

Questions?

Find out how Voxco Dialer can improve the productivity of your phone center.