Trust a global leader in phone survey software.

Survey organizations around the world rely on Voxco CATI software. Its advanced survey management features, flexible hosting options including on-premise, and seamless integration with other data collection channels give you a telephone survey software of unparalleled power.

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Dynamic survey design tools

Our telephone survey design tool has almost no limits. Easily create highly complex surveys with advanced question types and multiple conditions. Let interviewers switch between multiple languages. Then make survey changes on the go without stopping fieldwork. Define sophisticated calling rules to manage your sampling requirements. With Voxco CATI phone survey software you can set up projects exactly the way you need them.

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Integrated telephony system

Unlike most other computer-assisted telephone interviewing software, Voxco CATI can be seamlessly integrated with an entire own telephony system:

  • Voxco Dialer offers automated, manual, or hybrid dialing modes to maximize dialing productivity.
  • Optimize interviewing resources by blending inbound and outbound calls, and improve response rates by using Voxco IVR to handle returned calls.
  • For US clients looking to comply with new FCC regulation, Voxco TCPA Connect offers multiple manual dialing environment scenarios that can be tailored to specific needs.

Using one system to manage overall telephony projects yields an unparalleled level of efficiency.

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TCPA Connect
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Sophisticated fieldwork management tools

Voxco CATI phone survey software comes loaded with many fieldwork tools so you can maximize response rates. Features like time zone management, interviewer roles, and smoothing functions. You can create sophisticated sets of calling rules tailored to the reality of each study. Real-time productivity dashboards let you assess progress and detect problems in fieldwork, right down to individual interviewer productivity.

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Multi-site and remote access flexibility

Reduce your call center’s costs by creating an optimal balance between site locations and home offices. Voxco CATI telephone survey software works across single and multiple call center sites.

With easy, secure remote access your interviewers, home field agents and outsourced interviewers can work from anywhere. Supervisors can safely access their management modules through remote connection.

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Seamless multi-channel integration

Because Voxco CATI telephone survey tools are an integral part of the Voxco Multi-mode survey software platform, you can effortlessly switch between data collection modes. Efficiently run mixed-mode studies to give respondents the freedom to choose their survey channel, increasing engagement. Yet, all your survey data is stored in one central database to maximize efficiency and analysis.
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Software transition services that minimize downtime

With over 25 years experience, we’ve helped hundreds of organizations transition to Voxco CATI from their old providers. We work during off-hours and transition interviewers and projects in batches to ensure that your call center can remain active as much time as possible.

Data transfer, survey replication and employee training are all handled with the utmost efficiency to address your call center’s specific situation. Our transition team is intimately familiar with competing software, and we have fine-tuned a process that ensures data integrity and minimizes downtime. Let us help you switch to a better software.

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I first bought Voxco CATI at an MR firm and then again when I founded Precision Opinion, where we have 500 seats. I’ve used other data collection software, but no other CATI system is as flexible or robust as Voxco CATI. That’s why we’ve been with Voxco for 15 years.

Precision Opinion
Guthrie Rebel Executive VP

See the the power of Voxco CATI!

We make it easy to switch your telephone survey software to Voxco CATI. Our phone survey experts can help. No obligations.