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A professional and efficient customer support team, available when needed
Voxco's Technical Support team is there to help you maximize your investment. They are extensively trained to assist you whenever you might encounter any difficulties. Some times our Team will even present creative solutions that go beyond the actual difficulty you might be facing.
Our approach to providing phone or email support is based on well-tested procedures that ensure a solution with the utmost speed. Following the best practices in the field, our multidisciplinary, multilingual team will be able to assist you instantly. In certain cases, a specialist team at a higher level may be brought in to resolve your difficulties. Don't be surprised if we take the opportunity, when in contact with you, to provide you with tips for increasing your productivity. This will enable you to profit from the combined experience of our clients and the Voxco community. All our support interventions are recorded in a database. The accumulated experience and knowledge is gathered together in a knowledgebase.
Quality service is a top priority at Voxco. Telephone support is provided during working hours from our North American and European offices. This service is for our product users operating under our after-sales service contract.
Are you a Voxco Client?
Sign in to our client zone for free, and enjoy several exclusive benefits. Our objective is to encourage networking and exchanges between our customers in all countries.
Three services are available to registered clients:
- A forum, for discussing our products and services, or any relevant subject related to methodology and technologies in data collection, market research and call centers. Exchange ideas and tips with the Voxco community, share your solutions, and contribute to the improvement of our products and services.
- A news center: be the first to know about of our new releases, service packs and special events. News of public interest are published on our home page.
- An exchange area for promoting your data collection services amongst our community. Simply fill out a short form describing your technical and human resources. Your ad will be published in this section in the days that follow.
Don't delay in filling out the subscription form to benefit from these exclusive free advantages. An email message will confirm the activation of your password.
Disclaimer: Voxco reserves the right to remove from the discussion forum any contribution that we feel could prejudice any member of the community, including ourselves, or any contribution judged as possibly misleading. Contributions reflect only their authors' opinions, and are not endorsed by Voxco in anyway.
The client zone is reserved to clients having a valid maintenance contract with Voxco for the current period.
More information:
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