An integrated management console for mixed-mode survey data collection

Description
Voxco Command Center^TM is a fully integrated system for creating and managing all kinds of survey campaigns using  multiple and mixed- mode data collection: CATI (telephone), CAWI (Web self-administered), CAPI (mobile, synchronous and asynchronous), IVR (telephone self-administered). All questionnaires, sample and data, stored centrally on an SQL server, are distributed to interviewers via Internet or Intranet. Seamless coupling with our Pronto^TM telephony server delivers predictive dialing and IVR functions without compromising any quality and features available in a traditional call center setting.

The user-friendly interface makes it easy to install “standard” projects and also to configure complex campaigns.

Benefits
The benefits of this solution are immediate:

• Share resources or outsource work with no concerns for equipment or software incompatibilities 
• Conduct surveys in mixed mode (CATI/CAPI/CAWI) 
• Access interviewers anywhere on the globe
• Develop a truly international client base
• Employ interviewers working at home without compromising on survey quality
• Economize on site costs
• Extend shifts and working hours
• Eliminate business constraints imposed by space limitations or labour market shortages

Features

• Centralized management of field operations 
• Data centralized on SQL-compatible databases, communications in IP protocols
• User-friendly Web and Windows interfaces 
• Screen and audio monitoring of interviews
• Reporting over the Web
• Universal scripting and field management tools regardless of collection mode
• Quota and sample management
• Complete telephony integration available with our Pronto predictive dialer

commandcenter.pdf