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An integrated management console for mixed-mode survey data collection Description
Voxco Command CenterTM is a fully integrated system for creating and managing all kinds of survey campaigns using multiple and mixed- mode data collection: CATI (telephone), CAWI (Web self-administered), CAPI (mobile, synchronous and asynchronous), IVR (telephone self-administered). All questionnaires, sample and data, stored centrally on an SQL server, are distributed to interviewers via Internet or Intranet. Seamless coupling with our ProntoTM telephony server delivers predictive dialing and IVR functions without compromising any quality and features available in a traditional call center setting. The user-friendly interface makes it easy to install “standard” projects and also to configure complex campaigns. Benefits
The benefits of this solution are immediate: - Share resources or outsource work with no concerns for equipment or software incompatibilities
- Conduct surveys in mixed mode (CATI/CAPI/CAWI)
- Access interviewers anywhere on the globe
- Develop a truly international client base
- Employ interviewers working at home without compromising on survey quality
- Economize on site costs
- Extend shifts and working hours
- Eliminate business constraints imposed by space limitations or labour market shortages
Features - Centralized management of field operations
- Data centralized on SQL-compatible databases, communications in IP protocols
- User-friendly Web and Windows interfaces
- Screen and audio monitoring of interviews
- Reporting over the Web
- Universal scripting and field management tools regardless of collection mode
- Quota and sample management
- Complete telephony integration available with our Pronto predictive dialer
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