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Perfect integration of our telephone surveying software with our predictive dialer (CTI) ensures maximum productivity Challenge
Large scale automation of telephone operations presents major challenges: how to integrate the telephony system with survey or customer contact software without compromising the quality of respondent contacts or the data itself. Solution
Voxco’s ProntoTM provides a complete, high-quality and integrated solution. Our predictive dialing system is designed specifically to meet the most exacting standards, conforming to strict sample management rules. Benefits - Provides tight control over the drop rate, resulting in higher quality results
- Frees interviewers from repetitive tasks, allowing them to better focus on the respondents
- Improves interviewer motivation, resulting in higher quality data and productivity gains
- Increases survey efficiency thanks to monitoring (quality control), voice recording, playback of sound files, call transfer and conferencing
- The IVR facilities can be used to replace the interviewer and run the interview at the start or end of the questionnaire
- Seamless integration with Voxco’s (InterviewerTM CATI, Virtual Call CenterTM )
- Available in standalone mode (PCBX) or can be connected to most PABXs on the market
- Produces productivity gains through call automation
- Payback on investment in less than 15 months
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