|
Interviewer Virtual Call CenterTM is a browser-based CATI system with integrated telephony which allows you to conduct telephone surveys by remote interviewers with a complete control over operations Description
Interviewer Virtual Call CenterTM is a system enabling interviewers to conduct telephone surveys supported by questionnaire and sample management provided over the Internet. Through complete integration with our ProntoTM telephony solution, Interviewer Virtual Call Center offers complete control over operations without compromising on any of the functions available in a traditional call center. Interviewers can work remotely from any location, and yet be controlled, monitored, and provided with live calls by a predictive dialer. All data is stored in a single central database. Benefits
The benefits of this solution are immediate: - Share resources or outsource work with no concern for equipment or software incompatibilities
- Allocate resources flexibly
- Employ interviewers working at home without compromising on survey quality
- Economize on site costs
- Extend shifts and working hours - increase payback on equipment
- Conduct surveys in mixed mode (CATI/CAPI/CAWI)
- Employ interviewers located anywhere on the globe
- Develop a truly international clientele
- Network with global partners
Features
These benefits are made possible by: - Centralized management of field operations
- User-friendly Web interface
- Screen and audio monitoring of interviews
- Reporting over the Web
- Universal scripting and field management tools independent of collection mode
More information:
| 
