Pronto intelligent IVR delivers performance and productivity for inbound campaigns

Description
The Pronto IVR module automatically handles inbound calls. It makes use of sophisticated scripting to enable a wide range of self-service applications. The IVR is capable of undertaking a multitude of tasks:

• Routing calls to interviewers
• Managing multiple ACD queues
• Providing clients with self-help services or information

The Pronto IVR scripting tools enable you to create your own sophisticated scripts for commercial applications such as:

• Measurement of quality and customer reaction
• Customer satisfaction surveys
• Panel recruitment and management
• Response to contests and promotions
• Reservations
• Delivery tracking information
• Guarantee and contract renewals

Benefits

• Performance: your clients obtain the services they need whenever suits them
• Productivity: better use of interviewer skills, by directing their services to those clients and situations where their intervention is most productive
• Profitability: effective telephone operations make an impact on all your customer relations

Features
The intelligent Pronto IVR system enables:

• Creation of simple or complex scripts with the greatest of ease
• Management of all interaction with callers, providing access to scripts for transfer of calls to interviewers
• Simple interfacing with other applications and databases, ensuring complete consistency between your outbound and inbound activities
• Placement of IVR scripts to precede or follow a telephone interview

Call Distribution:
Our ACD (Automated Call Distribution) solution routes calls to agents so as to optimize workload distribution. For inbound calls, the system (thanks to its CTI functions) displays the caller's number and/or the number called, intelligently routes the calls, immediately pops-up the contact record, and loads the appropriate script.