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A powerful predictive dialer specially tailored for outbound campaigns Description
The aim of the ProntoTM predictive dialer is to maximize the proportion of time that interviewers dedicate to interviewing. It does this by: - Predicting, in real-time, when interviewers will become available, thus determining the optimal rate at which to launch new calls
- Dialing telephone numbers managed and supplied by TeleActionTM, Voxco InterviewerTM CATI or Interviewer Virtual Call CenterTM
- Recognizing the call results (busy, no reply, answering machine, fax, modem, etc.)
- Supplying only connected calls to the agents
- Recording in the database the call result of each non-connected call for re-scheduling
Benefits - Productivity gains anywhere between 40% to 150%
- Improved response rates
- A solution which is both easy to use and powerful
- Profitable extension of working hours
Features
Easy to install and manage, the system is well suited for small start up operations and enabled for progressive growth in the scale of your operations. Pronto is controlled by optimized predictive algorithms. It enables interviewers to spend up to 52 minutes per hour interviewing, producing significant productivity gains. Supervisors have complete control over the drop rate and assignment of lines through a user-friendly control panel, and can track call statistics. Pronto registers all your telephone providers' call billing units on a project-by-project basis. | 
