High quality, relevant and reliable data in your marketing, customer and employee satisfaction studies and surveys

Whether through the services of Voxco's research customers, or by direct use of our Web survey hosting services, several of the world's largest corporations appreciate the quality and reliability of data collected by Voxco software. Included in these demanding organizations are world giants in finance, telecommunications and high technology. Research conducted by these customers most frequently relates to surveys of existing customers, ongoing satisfaction measurement, and employee opinion surveys.

Consumer satisfaction measurement and CRM
Voxco Interviewer^TM is used worldwide for Consumer satisfaction surveys, whether the questionnaires are conducted over the telephone and/or through the Web. You can fully customize the look and feel of Web questionnaires to make the survey a pleasant experience for the respondent. Easily implement rating scale grids with rotated attributes at any level of complexity.

Our Interviewer quota management system implements all the features required for typical CRM surveys, such as large numbers of very small quota targets, recurring quotas and quota smoothing, whether in predictive dialing mode with Pronto^TM or not. Use our Pronto telephony system to digitally record verbatim comments, or to administer self-completed surveys in IVR mode. Send an e-mail or a fax during a survey to handle special complaints. Provide your clients with real-time on-line reporting.

A system to optimize your CRM strategy and maximize productivity

Voxco's offering for customer interaction operations is designed to set up and manage both inbound and outbound telephone campaigns.

For outbound campaigns, our powerful and easy-to-use scripting tools together with tight management controls enable highly structured and focused campaigns. The succinct quickly-executed commands allow supervisors to put together and adjust their own campaigns on the fly, without any assistance from programmers. The Pronto predictive dialer delivers maximum productivity by virtue of its sophisticated predictive algorithms, and its close coupling with the campaign management system.

For inbound campaigns, our Pronto IVR (Interactive Voice Recognition) and ACD (Automatic Call Distributor) solutions allow for a high degree of automation in customer communications. Calls can be routed, together with case data, to the most suitable agents.

The Web-based foundation of Interviewer Call CenterTM enables major telephone operations involving several geographically dispersed call centers powered by several predictive dialers; in all cases with full central management of the calling database. Our online survey solution - Interviewer Web^TM - can play its role in collecting data surveys supporting customer relationship strategies.

Benefits

• Improved quality of both the contact and data exchanged.
• Reduction in costs - Increased productivity. 
• Tight control over operations. 
• Interaction with in-house systems
• Integration to SQL databases

Users
Voxco products are equally suited to contact centers working on an outsourcing basis as to those in-house in large enterprises. For telemarketing, studies and surveys or customer satisfaction measurement, our solutions, innovative, flexible, powerful and user-friendly, will make a significant improvement to the routine management of your contact center or call center.

Whether the data is collected by telephone, over the Internet, or a combination of these modes, these prestigious customers are well aware of the distinguishing capabilities of our products, and their role in meeting their needs:

• The power of Interviewer's tools ensures that their survey instruments conform to their exacting methodological standards
• The thoroughness of our software solutions guarantees the quality of contacts made with their customers or employees: well presented Web page layouts, reliable telephone appointments, appropriate languages, etc. 
• The strength and reliability of our solutions ensures that projects will be completed on time, without the risk of unwelcome surprises
  
  

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